Shopify - Great design & UX, weak custom functionality
May 21, 2021

Shopify - Great design & UX, weak custom functionality

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Professional

Overall Satisfaction with Shopify

It is being used by the web/marketing department at TheeDigital. We build websites for other companies, and some of our ecommerce companies use it. I have implemented it for several of them from the ground up as part of the Shopify Custom Referral program.
  • UX - easy to use
  • Great out of the box design
  • Stock - syncs well with apps
  • Not easily customizable functionality
  • Not great for blogging
  • Experience has a lot to do with the theme you choose - if you choose a bad one, you're making life tougher for yourself
  • Easy to use, has helped web presences increase
  • Website looks MUCH better
We selected Shopify because we did not need a lot of custom functionality but wanted the great UX of Shopify, the integration with our POS, and the out of the box designs that look better in the Shopify marketplace.

Do you think Shopify delivers good value for the price?

Yes

Are you happy with Shopify's feature set?

No

Did Shopify live up to sales and marketing promises?

Yes

Did implementation of Shopify go as expected?

Yes

Would you buy Shopify again?

Yes

It is really well suited for a shop that does not need to be too customized. If you are selling regular wares (clothing, etc) then you should have no problem. If you need to create custom goods, you have to start creating custom solutions which are a lot harder to implement than in other CRMs like WordPress/WooCommerce.

Shopify Feature Ratings

Product catalog & listings
9
Product management
9
Bulk product upload
7
Branding
8
Mobile storefront
9
Product variations
8
Website integration
8
Visual customization
6
CMS
8
Abandoned cart recovery
10
Checkout user experience
8
eCommerce security
9
Promotions & discounts
8
SEO
8
Order processing
9
Inventory management
9
Shipping
9
Custom functionality
3