Shore-nuff ShoreTel is still Awesome!
January 18, 2017

Shore-nuff ShoreTel is still Awesome!

Ryan Graven | TrustRadius Reviewer
Score 9 out of 10
Vetted Review

Software Version


Overall Satisfaction with ShoreTel

No consistent complaints from my Pro-Techs. Clients are generally happy and that is what is really important. With every install there will be issues, it is how you work creatively to solve the problems that matter and having a good partner like ShoreTel helps.

ShoreTel is our central communication tool. The ability to work in and out of the office on one centralized platform is invaluable. My favorite elements of the ShoreTel UC solution is the easy to use conference bridge that is simple to administer and aesthetically pleasing. One touch entry to conference rooms is awesome and I love how simple it is to share with others. I am also a huge fan of the overall look and feel of the desktop client and hardware. It makes our organization appear even more modern than we already are. I would recommend ShoreTel to any business owner looking to improve communications, enhance productivity, and/or improve the appearance of their organization.
As a company that prides ourselves on working with our clients to provide education and on-going learning, we have even created a repository of useful how-to guides and best practice articles. They can be reached here:
  • Conference Bridge
  • Mobility
  • Reliability
  • Strong ROI
  • Better integration capabilities
  • No multi-point video
  • More experience in the Cloud Phone arena

Mitel and Toshiba for on-premises telephony. RingCentral and 8x8 for hosted. All of them have their strengths and weaknesses. For on-premises, there is no better solution than ShoreTel in my opinion. There are elements of the other hosted product I do appreciate like integration capabilities and reduced price per seat with comparable features. We have developed a great guide for those that are interested in looking at the differences between ShoreTel, RingCentral, and 8x8:
TAC times can keep my Pro-Techs stuck in limbo longer than I would like. It seems that they could be using IM to solve issues rather than keeping them on hold.
Excellent reliability with the on-premises solution, I would recommend for any organization in any industry. We support a wide variety of businesses from almost any industry and haven't found one that ShoreTel isn't a good fit for. I would say that if you are looking for a bare bones telephony solution ShoreTel is not the answer. The system is built for those looking to leverage technology - and invest in it.

MiCloud Connect Feature Ratings

Hosted PBX
Multi-level Interactive Voice Response (IVR)
User templates
Call reports
Directory of employee names
Answering rules
Call recording
Call park
Call screening
Message alerts
Video conferencing
Audio conferencing
Mobile app for iOS
Mobile app for Android