ShoreTel: It's not Cisco, but it's not bad either.
Anonymous | TrustRadius Reviewer
Updated July 06, 2017

ShoreTel: It's not Cisco, but it's not bad either.

Score 6 out of 10
Vetted Review
Verified User
Review Source

Software Version

Shoretel Director Build 18.61.4300

Modules Used

  • Shoretel Director
  • Shoretel Communicator
  • ShoreWare Agent Manager
  • ShoreWare Contact Center Reports
  • ShoreWare GCCS Administrator

Overall Satisfaction with ShoreTel

ShoreTel VOIP and the applications are easy to use and cost effective. We use the service across multiple sites and in a few call centers and have very few problems.
  • Shoretel is cost effective. I am a Cisco fan. I love Cisco VOIP and their products, however, working for a non-profit, we didn't have the budget to deploy a full Cisco VOIP system.
  • Call Clarity. The call clarity with ShoreTel is nice. Like all VOIP systems, it does require some adjustments with the settings, but once you are done, it sounds great.
  • Their phones feel cheap. They feel like they were made with cheap plastic, and we have probably replaced almost 40% of their phones because they quit working or had issues. Their warranty covered the replacements of these phones.
  • Moving off of analog lines and going to digital lines has saved us money. We got rid of extra extensions that we were paying for and if we need more extensions it is just a few clicks away.
Cisco is a superior product but it is much more expensive. ShoreTel is cost effective and it works well.
If you can afford a Cisco VOIP solution, I would recommend that. But, if your budget is tight and you need a nice solution that is easy to manage, I would recommend ShoreTel.

Using ShoreTel

We already invested in the technology and, like I have said several times, it works well. we have very few issues with the service. It is easy to manage and easy to configure.

Using ShoreTel