SignNow is cost-effective and easy to use
Updated November 10, 2022

SignNow is cost-effective and easy to use

Grant Millar | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with SignNow

I use SignNow to digitally sign all of my paperwork that requires a signature, and the same with clients. Whenever we need a document signed, we'll prepare it externally (or add the text within SignNow) and then send the document(s) off through SignNow. It means we don't need to print, it means clients don't need to print, and it means clients can sign documents wherever they are as long as they have an internet connection, and on any device.
  • Extremely easy to use
  • Includes audit trail
  • Can add text boxes, bullet points / check marks, etc. which are required by the client
  • Can add text manually into the document if needed
  • Has an app for signing (if you want an app) or clients can sign online without the app
  • Much more cost-effective than the big players at only $8 USD p/m (if you pay yearly)
  • Legally binding
  • Can set regular reminders to sign
  • I don't think you can remove the option to use the app - it's the prominent option when you open the document. The 'open with browser' option is more subtle, at the bottom
  • More advanced features (like redirect upon signing, personal branding, etc.) cost more
  • The platform was updated in Oct / Nov 2022 (this is written in Nov 2022), changing the drag & drop options. There's no option, or there's no clear option, to add a text box where you can add your own text, only a text box for the signer to fill.
  • SignNow has saved me time chasing clients to get paperwork signed
  • We've gotten our own documentation signed more easily
I needed help making adjustments to date format and changing the signing options, and the team came back to me really quickly + gave me exact solutions to get everything sorted.
It's easy to upload, it's easy to add signers, it's easy to add signature fields, it's easy to send the request, it measures whether the document has been opened or signed, you can choose signing order, you get a copy of the signed document emailed to you upon completion... it just does everything you need to really easily.

Do you think SignNow delivers good value for the price?

Yes

Are you happy with SignNow's feature set?

Yes

Did SignNow live up to sales and marketing promises?

Yes

Did implementation of SignNow go as expected?

Yes

Would you buy SignNow again?

Yes

If you ever need documents to be signed, and want to save on paper + be more efficient, SignNow is a great option. The big thing for me is that it's really simple and easy to use, it's more cost-effective than the other big competitors, and delivers basically everything you need from a Digital Signing platform without charging a massive fee.

Evaluating SignNow and Competitors

Yes - I was using DigiSigner because it provides three free digital signatures each month. The annual billing for SignNow is cheaper, and I needed more signatures.
I would still use SignNow.

Using SignNow

In terms of core functionality - adding options for signatures, text, dates, check boxes, etc., as well as customising the body of the request, the title of the request, follow-ups / reminders for signature, etc., SignNow is great. It's really easy to navigate and use in this regard.

SignNow loses points when it comes to the end-user who needs to sign. There's an option for them to either use the app (which is most prominent in the page that shows when they open the request) or to sign using their browser (which is much smaller).

I had my assistant create this step by step guide for our clients, so they can complete the request the way we need them to:https://docs.google.com/presentation/d/1FopYjlykHMFjIAQjgaNLtNIvSCQND_kb86-U9bA5M2A/edit?usp=sharing

As far as I'm aware, you can't make it mandatory for them to draw their signature, and there's no option to remove the prompt for them to download the app when signing on their mobile device. I really wish these were options, but they don't take away from the fact it does what it is intended to do, and it does it well.

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Feel confident using
Familiar
Cumbersome
  • The drag and drop editor to insert signatures, dates, text boxes, etc.
  • It's easy to upload files - there's a prominent box in the top-left corner on the dashboard
  • The tracking of signatures shows under each request sent in the dashboard, so you know who's opened the request and who's signed it
  • The signer gets prompted to download the app in order to sign. The option to sign using your browser isn't very prominent.
  • When you get emailed the signed copy of the document, it doesn't automatically come with the audit history, so you have to log in, select the options for the individual file, then select the option to download with history
Yes - It's very easy to work and saves your signature. Some clients prefer to use it to sign, but most really don't care to download a digital signature app for the sake of downloading a couple of documents for us. I don't know about the functionality to upload and send to clients through the app.

Upgrading SignNow

SignNow doesn't offer 3 x free documents to be signed monthly, and requires a subscription vs a pay-per-use, which is where Secured Signing shines. Secured Signing also has video verification and additional security measures that SignNow doesn't have. However, I find SignNow to be easier to use than Secured Signing.