Item: Skype
Rating: 7
Author: chongsok lim

Overall Satisfaction with Skype

Use Cases and Deployment Scope

We use it for easy meetings with people who are in remote locations via Skype. Some of our departments use it for meetings. However, when the network is bad, the communication quality becomes bad rapidly, and we cannot use Skype anymore.

Pros and Cons

Pros

Many people already have Skype installed and already have experience.
We can use it free of charge.
Skype has a user-friendly UI.

Cons

The system should have automatic quality control while video conferencing, even if the network condition is poor.
Some people suffered from troubleshooting of their installation of Skype.
A recording function could be welcome for people.

Return on Investment

Positive: we can use it free of charge.
Negative: the reliability of the connection is not guaranteed.
Positive: we can use it with people who already used it before.

Alternatives Considered

BlueJeans

Skype is installed by default in most Windows computers. And since many people have already used it, we don't have to explain what it is and how to use it. Also, it is free of charge, so it is not a burden for the people we want to talk with.

Other Software Used

BlueJeans, Google Hangouts

Likelihood to Recommend

A good scenario for Skype is to use it for private meetings or small meetings without any critical issues. This is because you can make a call again if it's to your friends or colleagues.
A bad scenario for Skype is to use it for important business meetings. This is because you can lose your opportunity to a bad connection while communicating.

Skype Feature Ratings

Comments

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Skype is awesome for personal use