Skype for Business (Free -- at a cost)
Anonymous | TrustRadius Reviewer
October 22, 2018

Skype for Business (Free -- at a cost)

Score 6 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Skype for Business

Skype for business is used day-to-day for inter-office communication alongside hosting meetings with clients or employees working remotely. It addresses being able to share screen(s) when not close by, plus troubleshooting errors that would typically be resolved when in person. It is especially helpful to "show" clients your monitor(s) without having to travel or use expensive software. It is included in our Office 365 license.
  • Ease of use -- if you can send a text message or email in Outlook, you can manage Skype for Business. Relatively uncomplicated.
  • Interconnectivity with Outlook (allows user to send Skype meeting request in an email -- embedded).
  • Given its cost (free with an E3 license of Office 365), it is a good value. If your business already has the aforementioned license of Office 365, I'd recommend using this software versus paying for another service -- for simple messaging.
  • Mobile application for iPhone and Android -- allows you to send messages remotely via a connected device.
  • Ease of joining calls with audio/phone -- the ability to join a meeting with a call-in number is exceptionally tough. Typically we have to resort to calling the individual directly versus having it hosted on Skype.
  • Implementation with non-users -- if a client does not have Skype for Business, it can be difficult to arrange a meeting with screen sharing, etc.
  • Apart from the basic messaging feature -- the voice, video, and screen sharing functions are often flaky. Low dependability and ease-of-use (for advanced features). Ad hoc meeting generation is also daunting for an infrequent user.
  • Typically we have to use another provider for virtual meetings (wherein the user does not have the pre-configured software) -- Skype for Business is fine for instant messaging or inter-office communication.
  • ROI is negligible given the software is included in a Microsoft Office 365 E3 license -- I would not pay for the software otherwise.
  • Organizing meetings/explaining functionality to outside parties, etc. is often time consuming and redundant -- just the ability to start a meeting ad hoc with no issues is relatively non-existent. Something always flares up.
Skype for business is severely lacking when hosting meetings -- other software options are definitely better. Again, the ability to initiate a meeting (and perhaps in-browser versus locally on the device) is a major impediment with Skype for Business. Microsoft needs to do a better job with pairing to VOIP phones and/or cell/landlines.
If the software is already included in your Office 365 license (E3 and above, I believe,) I'd use Skype for Business because it is based on your Microsoft directory -- easy to manage for IT and just another added (free) program via the vendor. It is definitely useful for mere text messages when communication does not warrant an email or phone call. It is not appropriate if you do a lot of virtual meetings/presentations -- the ease of use is troublesome. I would also not recommend it for virtual meetings wherein you do not know if the outside client/contact has Skype for Business.

Skype for Business Feature Ratings

High quality audio
5
High quality video
5
Low bandwidth requirements
8
Mobile support
10
Desktop sharing
6
Whiteboards
8
Calendar integration
9
Meeting initiation
3
Integrates with social media
5
Record meetings / events
7
Slideshows
7
Live chat
10
Audience polling
6
Q&A
6
User authentication
Not Rated
Participant roles & permissions
3
Confidential attendee list
Not Rated