Item: Skype for Business, now part of Microsoft Teams
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

We use Skype for Business across the whole organization to have online meetings with people from different time zones and countries. It makes it very convenient when we don't work in the same office. We no longer need to book conference rooms. We just need to look up people's calendars. And we can share screens with each other even though we might be from different parts of the world.

Pros and Cons

Capability to share screens with other people
Mobile app
Clear sound

There used to be a bug where once you muted yourself on the iPhone app, you could not unmute
Connection can be unreliable when using the mobile app
Some people outside our company complained about not being able to download the app, and can only join the audio

Return on Investment

Saved the company money as we don't need to be in the same location anymore
Saved people's time as we don't need to book meeting rooms
More convenient when we can share our screen with others

Alternatives Considered

Zoom and GoToMeeting

I think Skype for Business is more user-friendly than Zoom and GoToMeeting as it has a simple and intuitive user interface.
I mostly use the desktop version with my co-workers in the same company, so it connects very fast and the sound quality is very clear compared to other alternatives.

Support Rating

I found Skype for Business improved our work life as we can be anywhere and still be able to connect with others quickly to share information. This is an important milestone for a lot of corporate people.

Key Insights

Do you think Skype for Business, now part of Microsoft Teams delivers good value for the price?

Not sure

Are you happy with Skype for Business, now part of Microsoft Teams's feature set?

Yes

Did Skype for Business, now part of Microsoft Teams live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Skype for Business, now part of Microsoft Teams go as expected?

I wasn't involved with the implementation phase

Would you buy Skype for Business, now part of Microsoft Teams again?

Yes

Other Software Used

Zoom, GoToMeeting

Likelihood to Recommend

Skype for Business is suitable for multi-national companies that have locations across different parts of the world, and people need to collaborate a lot online.
Skype for Business is less appropriate for local SMEs that do not need virtual communications online.

Skype for Business is great for co-located workforce

Modules Used

Overall Satisfaction with Skype for Business (formerly Lync)