Item: Skype for Business, now part of Microsoft Teams
Rating: 10
Author: Anne Schafroth

Use Cases and Deployment Scope

We currently use it in HR in order to have virtual meetings with our other HRMs in other locations. We also use it to do training on software for HR and payroll. Our whole organization uses it to better facilitate communication with our other locations in the US. It makes it much easier to identify issues and problems with our software.

Pros and Cons

Sharing desktop.
Anyone can be a presenter.

No real cons I can think of.

Return on Investment

It is easier to relate to teammates across the country.

Alternatives Considered

Zoom

Support Rating

I never have a problem - Skype is always reliable.

Key Insights

Do you think Skype for Business, now part of Microsoft Teams delivers good value for the price?

Not sure

Are you happy with Skype for Business, now part of Microsoft Teams's feature set?

Yes

Did Skype for Business, now part of Microsoft Teams live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Skype for Business, now part of Microsoft Teams go as expected?

I wasn't involved with the implementation phase

Would you buy Skype for Business, now part of Microsoft Teams again?

Yes

Other Software Used

Microsoft Office 2016, Ceridian Dayforce

Likelihood to Recommend

We use it for training new features in our software. You have to be careful when sharing your desktop that only the appropriate people have access to highly confidential information. When used to train supervisors, you need to make sure they are only seeing information on teammates that they would normally have access to.

Using Skype

Overall Satisfaction with Skype for Business (formerly Lync)