Slack is an amazing chat system for mid to large sized businesses
Overall Satisfaction with Slack
Across the whole organization- but the ease of quickly containerizing groups and issues is how we use it. So departments can have their own space, and groups can be created on the fly for quick solutions or brainstorming. It's a cool, and also fun tool for communication. Huge upgrade from other ways to chat.
Pros
- Securely containerize group chats for organization of needs.
- Share files and data internally for quick collaboration.
- Real-time notifications for important pieces of information to be able to act or respond directly when necessary.
Cons
- The sorting of channels is not my favorite. There are ways but definitely needs improvement.
- Search is clunky. Not bad, but I find the UI for that piece to be a bit overwhelming.
- Apps is a section I haven't delved into. Sounds like there are cool things to do or integrate, but its not advertised well.
- This allows for virtual collaboration in ways that save us all time.
- A more internal way to share documents easily, which is also a big time saver.
- Great visibility into the entire organization. More of a soft skill than ROI, but huge impact on the culture of the company.
I like Slack better than the competitors I know of. HipChat had a superior search if I recall correctly. Otherwise, Slack is a cleaner and more fun version of the chat system.


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