Slack is an amazing chat system for mid to large sized businesses
September 24, 2018

Slack is an amazing chat system for mid to large sized businesses

Matthew Vita | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Slack

Across the whole organization- but the ease of quickly containerizing groups and issues is how we use it. So departments can have their own space, and groups can be created on the fly for quick solutions or brainstorming. It's a cool, and also fun tool for communication. Huge upgrade from other ways to chat.

Pros

  • Securely containerize group chats for organization of needs.
  • Share files and data internally for quick collaboration.
  • Real-time notifications for important pieces of information to be able to act or respond directly when necessary.

Cons

  • The sorting of channels is not my favorite. There are ways but definitely needs improvement.
  • Search is clunky. Not bad, but I find the UI for that piece to be a bit overwhelming.
  • Apps is a section I haven't delved into. Sounds like there are cool things to do or integrate, but its not advertised well.
  • This allows for virtual collaboration in ways that save us all time.
  • A more internal way to share documents easily, which is also a big time saver.
  • Great visibility into the entire organization. More of a soft skill than ROI, but huge impact on the culture of the company.
I like Slack better than the competitors I know of. HipChat had a superior search if I recall correctly. Otherwise, Slack is a cleaner and more fun version of the chat system.
It's an amazing communication tool. Does what your average IM system would do, but adds details to make it a better user experience while making it fun with images/gifs etc

If you simply need chats, and no images/doc sharing/search capabilities, you'd be fine with another tool.

Slack Feature Ratings

Mobile Access
9
Search
8
Chat
10
Notifications
10
Discussions
10
Surveys
9
Internal knowledgebase
Not Rated
Integrates with GoToMeeting
Not Rated
Integrates with Gmail and Google Hangouts
Not Rated
Integrates with Outlook
Not Rated
Versioning
Not Rated
Video files
9
Audio files
9
Document collaboration
9
Access control
9
Advanced security features
9
Integrates with Google Drive
Not Rated
Device sync
Not Rated

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