Item: Slack
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

Slack is not used very centrally in our organization, unfortunately. Though we also have Microsoft Teams, the Slack offering is better at this time. Collaboration across teams is easier with Slack. Though I think Teams will catch up.

Pros and Cons

Collaboration within and between teams.
Many channels for very specific topics with experts in it.

A small learning curve to get the most of the product.
No other real negatives I can think of.

Return on Investment

Use of the very focused channels with experts in them; the help has been a lifesaver sometimes.
Not a steep learning curve so adoption is quick among the user base.

Alternatives Considered

Microsoft Teams

Microsoft Teams is part of our Office 365 offering. So because of that, Teams is also used, and over time,Teams did increase in usability and functionality. It is not yet 100% the same but I'm afraid it will be quite soon so probably because of company policy Teams will have to be used. That would be a pity though.

Support Rating

I didn't have to contact Slack Support to use and implement it. The customer-supported forums are a very good first place to start asking your questions and learn about Slack.

Key Insights

Do you think Slack delivers good value for the price?

Yes

Are you happy with Slack's feature set?

Yes

Did Slack live up to sales and marketing promises?

Yes

Did implementation of Slack go as expected?

Yes

Would you buy Slack again?

Yes

Likelihood to Recommend

For a personal viewpoint, I use Slack in two ways: first I participate in channels that are very specific for a product or sometimes even a feature. There are experts on those channels that can help with many questions. Second, our team uses Slack to communicate on topics. The real benefit for me personally is the first use.

Great collaboration tool and place to find experts.

Overall Satisfaction with Slack