Get Slack! Try it for free and scale if needed. Great for team collaboration!
October 18, 2019

Get Slack! Try it for free and scale if needed. Great for team collaboration!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Slack

We use Slack companywide for collaboration between employees and departments. Slack is also customer facing so our customers have an option to use Slack for communication between our customer service and technical support departments. The collaboration capabilities have greatly increased response times and closed gaps within the company and our customers.
  • Slack has great support for webhooks and API integration.
  • Constant new features and improvements are updated and added.
  • Having the ability to try and use the free version and having the option to upgrade later is great.
  • Great mobile app.
  • Multi-company/tenant support is one of the key selling points for Slack.
  • Ability to share files is very easy.
  • Archive function in the paid version is great.
  • Better way to manage channels for end-users.
  • The ability for admins to see which users are participating in while channels and certain channels are not being used by end-users have an auto-delete or notify to remove.
  • Better integration with Sharepoint and Onedrive.
  • Not able to add new users to private direct messages.
  • Slack having a free option and enabling it to scale up to a paid version is a great try it before you buy it feature.
  • ROI has paid for its self by enabling our departments to collaborate and interact faster and better.
  • With constant features being added. Slack has over and beyond our business objectives.
Slack having the ability to be multi-tenant and multi-company is what it really sets itself apart from the rest of the competition out there.
Slack support has been fantastic. They listen and actually submit features requests that are currently not in Slack. Having the ability to have several options to contact Slack is great.

Do you think Slack delivers good value for the price?

Yes

Are you happy with Slack's feature set?

Yes

Did Slack live up to sales and marketing promises?

Yes

Did implementation of Slack go as expected?

Yes

Would you buy Slack again?

Yes

Slack is great for internal corporate collaboration and communication needs. Collaboration between departments has greatly improved as a result of implementing Slack. Also, our customer service survey's satisfaction surveys have shown clear improvements as a result of Slack being implemented. Slack is great for small to medium-sized teams. But for larger teams it gets a little overwhelming and less organized.

Slack Feature Ratings

Task Management
8
Gantt Charts
8
Scheduling
9
Workflow Automation
10
Mobile Access
10
Search
10
Visual planning tools
8
Chat
10
Notifications
10
Discussions
8
Surveys
8
Internal knowledgebase
7
Integrates with GoToMeeting
8
Integrates with Gmail and Google Hangouts
8
Integrates with Outlook
7
Versioning
8
Video files
10
Audio files
10
Document collaboration
7
Access control
8
Advanced security features
7
Integrates with Google Drive
8
Device sync
9