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Slack at an IT Campus
January 02, 2020

Slack at an IT Campus

Prad Das | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Slack

We use "Slack" for our day to day team and individual communication. This tool is being used across the university IT campus. For any project related work or a specific Jira ticket I am able to create a private Slack chat room to have a specific discussion and to share confidential data. The important difference that I find compared to HipChat and Slack is that the later tool gives me the abilities to correct or modify my typos or delete the messages in case it there was a typo.
  • Good for individual and team communications
  • Sharing documents and images, keeping confidential data in a private chat room
  • Maintaining corporate privacy
  • Securing data, and [ability to] delete it later as the scope gets diminished.
  • Linking with a Video chat conference tool e.g. Zoom or Webex
  • Linking a message with a telephone text or voice notification for after hours support
  • Very good investment when we switched from HipChat
  • I was glad to see the private or individual chat rooms to share confidential documents and later shred those electronically when the project ended.
We felt Slack [had] more community friendly tools to share thoughts and an individual view to achieve better and bigger goals. It is also easier to browse and search compared to our previous HipChat tools. It encourages more IT people to get involved in ongoing discussions.
So far I am happy after switching from HipChat. This tool is much more easier to browse and search than our previous one. Slack's user community from University of Minnesota was also very involved to find some solutions. Previously our end users were skeptical to use HipChat to avoid cumbersome and lengthy messages. But on Slack this is not the case anymore. We see more and more people are joining or creating new channels.

Do you think Slack delivers good value for the price?

Yes

Are you happy with Slack's feature set?

Yes

Did Slack live up to sales and marketing promises?

Yes

Did implementation of Slack go as expected?

Yes

Would you buy Slack again?

Yes

Google Drive, Zoom, Atlassian JIRA Align (formerly AgileCraft)
Well Suited for:
  • Creating a private Chat room, sharing confidential data, allowing modifying/ deleting or updating previous messages.
  • Securing data and important notes used in a group chat or private room
  • Managing Messaging Thread
  • Sharing important documents and images

Slack Feature Ratings

Project Management
9.0
Task Management
9
Gantt Charts
Not Rated
Scheduling
9
Workflow Automation
9
Mobile Access
9
Search
9
Visual planning tools
9
Communication
9.3
Chat
10
Notifications
10
Discussions
10
Surveys
9
Internal knowledgebase
9
Integrates with Gmail and Google Hangouts
8
File Sharing & Management
9.5
Versioning
9
Document collaboration
10
Access control
Not Rated
Advanced security features
Not Rated
Integrates with Google Drive
Not Rated
Device sync
Not Rated

Using Slack

U of MN IT and other user communities
  • Group Chat
  • Sharing important documents and images
  • Creating private chat to focus on a specific project or Jira tickets
So far we are happy