Great collaboration tool!
August 04, 2021

Great collaboration tool!

Chris Miranda | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Slack

All of us are remote. This was a helpful tool to work across departments and maintain some camaraderie with my peers. I would have never thought our company would run so smoothly with zero face-to-face interaction but Slack was critical to staying connected and efficient. There are also additional plugs with the Google platform and Electric which is our IT solutions partner.
  • Collaboration
  • Call features
  • App integration
  • No issues
The app integration is the key difference. If your company uses the Google platform this would be the best fit.

My success is heavily dependent on communicating with other departments. We did not have the traditional model of calling each other even before the pandemic.

I was surprised by how effectively I was able to work and collaborate without traditional methods.

Do you think Slack delivers good value for the price?

Not sure

Are you happy with Slack's feature set?

Yes

Did Slack live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Slack go as expected?

I wasn't involved with the implementation phase

Would you buy Slack again?

Yes

Great tool to collaborate between departments. There are also plenty of app integrations. The ones we use often are Spoke (tickets), Google (calendar), Electric (IT solutions), and Salesforce.

I have not had any issues with the platform or the apps. The only competitor platform I’ve used was Microsoft Teams and I prefer Slack.

Slack Feature Ratings

Task Management
5
Workflow Automation
Not Rated
Mobile Access
10
Search
9
Visual planning tools
8
Chat
10
Notifications
10
Discussions
10
Surveys
Not Rated
Internal knowledgebase
7
Integrates with GoToMeeting
Not Rated
Integrates with Gmail and Google Hangouts
10
Integrates with Outlook
Not Rated
Versioning
Not Rated
Video files
10
Audio files
10
Document collaboration
10
Access control
Not Rated
Advanced security features
Not Rated
Integrates with Google Drive
10
Device sync
10