Don't Call Me, Don't Text Me, Just Slack Me
Updated October 20, 2023

Don't Call Me, Don't Text Me, Just Slack Me

Paul Ladd | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Slack

Slack helped both me and the other mentors at Lighthouse Labs collaborate with each other, ask for help from senior mentors, and follow-up with students after tricky mentoring sessions. The ability to tag specific senior mentors or call for second-level support in a specific channel was invaluable when trying to solve problems for students quickly and effectively. We could also broadcast solutions to common problems, keep track of lecture times and the progress of each student cohort, and contact specific members of Lighthouse Labs for questions about payroll or scheduling. As a one-stop all-purpose text communication platform, Slack can't be beat!
  • Quick and easy direct messaging to single people or groups of people
  • Rich text support for images, attachments, code snippets, or just emphasis
  • Channels are quick and easy to set up and customize
  • Sometimes it's easy to get overwhelmed by notifications if you don't customize your alerts
  • Free plan limits the number of messages available at any given time, meaning you can "lose" a conversation with someone after talking to others
  • iOS version of Slack doesn't support landscape orientation
  • Channels
  • Direct Messaging
  • Notifications
  • Quickly contact colleagues for assistance
  • Share well-formatted code snippets
  • Separate business concerns into channels
Discord is highly functional and has very good support for voice and video chat. However, Discord feels aimed more at actively getting people together on the app itself. Discord wants you to be there with everyone, while Slack wants you to keep in touch. Discord feels like it's aimed towards building communities; Slack feels like it's aimed towards helping people communicate. It's a minor difference, but it makes Slack feel like a better option for work and planning.

Do you think Slack delivers good value for the price?


Are you happy with Slack's feature set?


Did Slack live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Slack go as expected?

I wasn't involved with the implementation phase

Would you buy Slack again?


It's great for keeping groups of people in touch and in sync, no matter the reason: a group of friends, a family, a small business, or a large business. My family even uses it to plan events, share funny pictures, or broadcast important family news. However, it's less appropriate for keeping contact between just two or three people, unless they're working on a complex project that could benefit from sectioning various conversations into specific channels.

Slack Feature Ratings

Workflow Automation
Not Rated
Mobile Access
Visual planning tools
Not Rated
Internal knowledgebase
Integrates with GoToMeeting
Not Rated
Integrates with Gmail and Google Hangouts
Not Rated
Integrates with Outlook
Not Rated
Video files
Audio files
Document collaboration
Advanced security features
Not Rated
Integrates with Google Drive
Not Rated
Device sync