Immediate & transparent communications for those who can manage it.
Updated February 21, 2023

Immediate & transparent communications for those who can manage it.

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Slack

We use slack for all internal communications; as a small company, it enables us to be transparent so that everyone can have an awareness of what's going on, breaking down any silos that might exist. As a consultancy, we also use it to communicate with clients to allow more immediate and less formal communications.
  • Slack speeds communicating up.
  • Slack enables transparent communications.
  • Slack has flexibility to customize notifications so you can balance noise with focus.
  • Slack enables you to keep important information top of mind (pin posts, set message reminders).
  • Slack enables you to schedule sending messages so you can respect colleagues' work hours.
  • If you have many channels, it can be hard to remember where you saw a post to get back to it.
  • If other users don't know how to manage communications specifically for Slack, then it can get cluttered and disorganized.
  • If a company uses both email and slack equally, it can duplicate effort and cause confusion where messages are sent – you need to create clear guidelines for your employees.
  • Immediate communications.
  • Channels to organize communications.
  • Transparent communications.
  • More efficient communications.
  • Better access to information.
  • More transparent communications.
We selected Slack over Teams because we don't use the other Microsoft Office 360 products; we use the Google suite to create/manage files Zoom for video conferencing, and Slack for communications. Microsoft Office 360 integrates a lot of these features and programs together for larger organizations who want a one-stop shop, but as a smaller company, we like the ability to pick and choose to create the best system of tools for us.

Do you think Slack delivers good value for the price?


Are you happy with Slack's feature set?


Did Slack live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Slack go as expected?

I wasn't involved with the implementation phase

Would you buy Slack again?


Slack works great for smaller companies or teams within larger companies. It requires discipline use by both administrators and users to reap the full benefits of quicker, more transparent communications without the downsides of clutter, noise, and duplication of effort. Larger companies with an Office 360 subscription would often be better suited to using Microsoft Teams due to the integration with other tools.

Slack Feature Ratings

Mobile Access
Internal knowledgebase
Integrates with GoToMeeting
Not Rated
Integrates with Gmail and Google Hangouts
Not Rated
Integrates with Outlook
Not Rated
Video files
Audio files
Access control
Advanced security features
Not Rated
Integrates with Google Drive
Device sync