Very effective communication tool with robust features
March 05, 2024

Very effective communication tool with robust features

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Slack

We use Slack almost entirely for internal and some client communication. These days, we use it more than we use email. It makes communication swift, simple, and organized. The search feature and thread capability are especially helpful for me. The thread feature helps ensure that people can have eyes on each other's conversations in case there's something that would be relevant to them, but it also keeps the chat from getting too busy.

We have numerous different channels for different functions at the company (marketing, creative, sales, general chat, random). It's a great way to connect with people in other departments, which can be particularly nice in an entirely remote company.
  • Organized chats
  • Search feature with advanced filters
  • Custom layouts
  • APIs with other apps for seamless integration
  • Syncs with my calendar to provide reminders
  • Clearer step-by-step instructions on setting up integrations
  • Easier 'reminder' features for responding to messages
  • Faster communication
  • Nothing gets lost with the search feature
  • Introducing and welcoming new team members
  • Groups based on departments, entire companies, and other project groups so you can reach the right people
I would choose Slack a hundred times over Teams. I find the interface to be much friendlier and there are more robust features -- not to mention gifs and custom reactions.

Do you think Slack delivers good value for the price?

Not sure

Are you happy with Slack's feature set?

Yes

Did Slack live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Slack go as expected?

I wasn't involved with the implementation phase

Would you buy Slack again?

Yes

Searching for previous messages and files makes recalling past conversations and to-do's easier. If you want to immediately reach a colleague or client, this is basically a professional texting platform. Email inboxes can get bogged down, but Slack's sidebar ensures that your message gets attention. If you want to provide a positive experience for employees. If you want to preview a photo, document, or other file before downloading or viewing.

You can also immediately start a zoom meeting. Easy features that can be activated with just a forward slash.

Slack Feature Ratings

Task Management
6
Scheduling
6
Mobile Access
10
Search
10
Visual planning tools
5
Chat
10
Notifications
10
Discussions
10
Internal knowledgebase
8
Video files
10
Audio files
10
Access control
8
Device sync
10