Item: Slack
Rating: 9
Author: Adib Bamieh 🇵🇸

Use Cases and Deployment Scope

We're a portfolio business similar to an agency model. Slack Connect allows us to bring our portfolio companies into dedicated channels and manage communication and access for our suppliers as well. I'm not sure we could thrive without it.

Pros and Cons

External channels for clients and suppliers.
Automation with app integrations.
High visibility of projects to everyone on the team.

It can get a bit noisy with lots of channels and threads in particular.
Some people take a little while to get used managing comms.
It can be hard to find a particular discussion once its a bit older and buried in other messages.

Return on Investment

We were able to double our client volume.
We were able to double our employee count.
We've improved communication across the business.

Alternatives Considered

Discord and WhatsApp Business

Slack is better at scaling, better for project management, and better for integrations than everything else we tried, including plain email.

Key Insights

Do you think Slack delivers good value for the price?

Yes

Are you happy with Slack's feature set?

Yes

Did Slack live up to sales and marketing promises?

Yes

Did implementation of Slack go as expected?

Yes

Would you buy Slack again?

Yes

Other Software Used

Trello, Figma, Notion

Likelihood to Recommend

Where you have external stakeholders from your organization, I think Slack shines. Also where you are managing several projects and conversations around specific topics, if you are having one singular topic of conversation and the number of people is small, you could look at WhatsApp, email, or Discord and start to see similar levels of quality of solutions. Slack still solves this scenario very well but the alternatives are similar only a little worse.

Slack allows us to thrive.

Overall Satisfaction with Slack