Item: Slack
Rating: 10
Author: Verified User

Overall Satisfaction with Slack

Use Cases and Deployment Scope

We use slack for internal communication through messages or calls (huddles). Slack allows quick communication between team members and collaboration across the organisation. We can create channels and groups for messaging about specific subjects or working in determined projects. It has integration with several other tools which is very helpful.

Pros and Cons

Pros

Integration
Notifications
Threads

Cons

Video calls

Return on Investment

Communication
Apps sync

Usability

I find slack very intuitive and easy to use, so someone that has never used it before can quickly learn how it works without any issues. The design and the way it's organised is very helpful, you can also custom the layout and choose different colours.

Alternatives Considered

Microsoft Teams, Skype for Business and now part of Microsoft Teams

Slack is more modern, customisable and user friendly. I definitely prefer slack over other business chat systems.

Key Insights

Do you think Slack delivers good value for the price?

Yes

Are you happy with Slack's feature set?

Yes

Did Slack live up to sales and marketing promises?

Yes

Did implementation of Slack go as expected?

Yes

Would you buy Slack again?

Yes

Likelihood to Recommend

The way the app is organised makes it very intuitive and easy to use. You can quickly create groups in case you need to message several colleagues. It's more practical than email and other chats apps. We have it connected to google calendar and our personal status in slack sync with the calendar, so if I'm in a meeting or out of office, my slack status will reflect that.

Slack Feature Ratings

Comments

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