Needed for any company
July 08, 2024

Needed for any company

Max Trummer | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Slack

We use Slack as our primary communication tool. Not just for internal messaging, but for work flows such as when a customer gets their first sale using our tool, or if they churn or if they install. We really love the integrations with other apps and salesforce. The ability to communicate via message, group chat, channel or huddles with live video is awesome.

Pros

  • Communication
  • Integrations
  • Workflows

Cons

  • Enablement
  • Automated workflows
  • Helps sales
  • Reduces churn
It’s fairly simple to use and it’s so well used chances are new employees have used it before. But I do appreciate how it makes it super easy to empower people to create channels and groups, set up work flows and communicate with one another. I just wish there was a bit more knowledge sharing and enablement pings so people could get better at Slack knowledge
Slack is easier to use and better for creating an environment for communication. I also believe it has more integrations that are useful to more teams, such as salesforce and jira is which is super useful for support, success, sales and partnerships. It also can do the most functions and utilities between competitors.

Do you think Slack delivers good value for the price?

Yes

Are you happy with Slack's feature set?

Yes

Did Slack live up to sales and marketing promises?

Yes

Did implementation of Slack go as expected?

Yes

Would you buy Slack again?

Yes

BILL Spend & Expense, Navan, 1Password
Slack is appropriate for any company with more than 5 people, but best for 50 + or companies with numerous different teams and many people working remotely. You can save yourself time with work flows and integrations, do mass communication easily and also easily handle social, work specific or employee gated channels

Slack Feature Ratings

Project Management
8.8
Task Management
8
Scheduling
6
Workflow Automation
10
Mobile Access
10
Search
10
Visual planning tools
9
Communication
8.8
Chat
10
Notifications
9
Discussions
10
Surveys
6
Internal knowledgebase
9
File Sharing & Management
9.6
Versioning
9
Video files
9
Audio files
9
Document collaboration
10
Access control
10
Advanced security features
10
Device sync
10

Comments

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