Item: Slack
Rating: 10
Author: Molly Whelan

Overall Satisfaction with Slack

Use Cases and Deployment Scope

We use Slack as our main communication tool since we are mostly remote employees. It helps make sure we have visibility into project comms, can connect with clients using the External Connections, and have one place where we all go for updates and to chat within and across teams. It's great!

Pros and Cons

Pros

The ability to have a multitude of channels that can be organized in sections and customized for clarity at a glance
External connections in order to bring clients into our space without needing to pay for them.
It connects with a lot of different apps which is super helpful in getting alerts from different platforms.

Cons

Rather than just a topic pinned to the top of a channel, it would be nice to be able to link resources in a particular area that isn't a pinned post
I'd like to be able to bulk leave conversations - right now I just have them hidden and muted in a section

Return on Investment

It has made our communication streamlined, especially with the introduction of huddles and Google Meet integration for a quick video call.
There's no hard data but it has helped record keeping for decisions made within client channels that we can refer back to forever.

Usability

It is super easy to use so anyone could really use it without issue, while being robust enough for enhanced use for bigger needs and larger teams/instances of usage.

Key Insights

Do you think Slack delivers good value for the price?

Yes

Are you happy with Slack's feature set?

Yes

Did Slack live up to sales and marketing promises?

Yes

Did implementation of Slack go as expected?

Yes

Would you buy Slack again?

Yes

Other Software Used

Figma, ClickUp, Harvest

Likelihood to Recommend

I think this is perfect for businesses with remote employees with a lot of projects and teams in order to have organized channels as well as DMs (like our company). I feel like smaller teams (1-4) wouldn't need something like this and could use a free chat system like Gchat within Gmail. But it is really helpful if you want to connect with clients in a clean way, so maybe if that's a big need this would be perfect for any team size.

Slack Feature Ratings

Comments

Please log in to join the conversation

Don't Slack and Get Slack!