Item: Slack
Rating: 7
Author: Verified User

Overall Satisfaction with Slack

Use Cases and Deployment Scope

Our team is fully remote. We use Slack daily for team members to communicate with one other. We integrate Slack with our platforms api to monitor workflows and alert if things fail. We also use it for interdepartmental communication, such as support team working reporting issues to the dev team or management pushing out directives to the broader team.

Pros and Cons

Pros

Team Communication
Archival of historic messages
Integration with API to monitor key workflows that happen on the backend of our application

Cons

Integration of conversation or huddle conversation summarizing technology
Potentially a chat bot we could use to query based on previous conversations in different Slack channels (i.e. How can I respond to a customer that is asking about upgrade opportunities, or discounts for specific billing arrangements)

Return on Investment

Slack is essential for our team to remain in constant communication with each other.
Our historic record of messages and conversations is highly utilized to be proactive and helps us answer questions that have previously been answered.
Slack increases productivity among the team and leads to deeper engagement with our own applications features.

Usability

While there are plenty of beneficial features currently offered in the Slack platform. There could be strides taken to improve functionality and collaboration across different members of the team. Overall, though, I think it is a highly usable technology that is much better than its competitors such as teams and google chat.

Alternatives Considered

Microsoft Teams

In my opinion, Microsoft Teams is a terrible platform that doesn't provide the functionality that Slack has offered my team. They do not allow for some of the integrations and automation that we use everyday with our Slack subscription. I would not recommend Teams to anyone.

Key Insights

Do you think Slack delivers good value for the price?

Yes

Are you happy with Slack's feature set?

Yes

Did Slack live up to sales and marketing promises?

Yes

Did implementation of Slack go as expected?

Yes

Would you buy Slack again?

Yes

Likelihood to Recommend

It is great for interdepartmental communication between various groups of people. It is essential for collaboration via features like Huddles. It is also really useful for archiving past conversations and communication between teams. It could be better by allowing for some ai integration as well as some more advanced whiteboarding tools on huddles while screensharing like marking the screen as a participant for other participants to see, or the ability to capture some or all of huddle conversations and screenshares, and quickly share and export it to other channels or conversations.

Slack Feature Ratings

Comments

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