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Very good, but sometimes won't load files correctly!
September 17, 2018

Very good, but sometimes won't load files correctly!

Azad Habib | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Smartlook

I'm using it to see where my customers are clicking, and where they are in trouble. For example, I saw that I had a 404 link on my website that I forgot about. Smartlook helped me see that through a visitor. That made me fix the link for new potential visitors.
  • Helps you see where visitors click, and to some extent, what they think in that moment.
  • Smartlook can record on all landing pages which makes it perfect if something is wrong on a particular site.
  • As the example before, it helped me detect a 404 page.
  • When I see my recordings, most of the time the recording is not loading the page correctly, so I've had issues seeing what customers are doing.
  • It's not loading every CSS or Javascript file correctly. This might have something to do with the WordPress WP-rocket plugin
  • Only positive impact.
  • The only negative thing is it is not loading files correctly, so I sometimes can't see what my customers are looking at.
Smartlook has, in my opinion, a better setup and a more smooth design. Though, I am maybe saying this because I tried Smartlook first and liked it more. But the only reason why I tried Hotjar was because the files weren't loading correctly for me to see what my visitors were doing.
It is well suited for seeing where customers click, and how they respond to a special design or call to action button color.