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The easiest way to understand how users use your digital product!
Updated August 20, 2021

The easiest way to understand how users use your digital product!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Smartlook

We use Smartlook to understand how users use our mobile apps. I believe it is a very useful tool to analyze the user journey, find problems, or issues that users are facing and improve the overall user experience. In our company, Smartlook is used by people from different departments to have insights on different parts of our products.
  • Recording users' sessions.
  • Filter recording based on user segmentation or events.
  • Easy integration
  • Sometimes the dashboard could be easier to understand.
  • User heat maps are not so easy to use for unity apps.
  • We understood how most of our users interacted with some important parts of our products.
  • We were able to improve the customer experience of our users.
  • It allowed us to be "closer" to our users and their needs.
Customer support is really interested in how we use Smartlook and tried to help us understand the real value of the product. They are very responsive to all our requests.
It was very easy for us to integrate it into our app and, in a few days, we were able to start looking at recorded sessions. The user dashboard is simple and easy to use.
We decided to integrate Smartlook because the onboarding was smoother: we especially appreciated the possibility to evaluate it using a free trial and the customer care that was really interested in helping us instead of selling us a solution. We can not also mention that having a monthly plan with a lower monthly fee helped us making this decision.

Do you think Smartlook delivers good value for the price?

Yes

Are you happy with Smartlook's feature set?

Yes

Did Smartlook live up to sales and marketing promises?

Yes

Did implementation of Smartlook go as expected?

Yes

Would you buy Smartlook again?

Yes

I believe it is perfect to easily record user sessions and analyze user's behaviors by filtering sessions by the user's actions or audience segmentation.

Using Smartlook

7 - They are all part of the product team but they have different roles: Quality Assurance, User Experience, Product Management, Development. Depending on the role they have they use Smartlook in a different way.
1 - After the first easy integration we didn't require much effort to continue supporting Smartlook. Smartlook is now part of the set of tools we integrate in our products and is completely integrated in our engine, this means that the person that works on tool integration in our apps is the one ho cares about Smartlook.
  • QA: verify that after the launch the features developed work as designed
  • UX: analyze the overall user experience in terms of game design and of business aspects
  • Understand users' behaviors: starting from specific events understand how users use the app, and if they use as it is intended
  • Integrate Smartlook with third party analytics and analyze specific segments of user sessions
  • Improve product design processes
Since we integrated it in our apps we quickly understood that it was really useful for us. Now Smartlook is part of our processes and I believe that there aren't other alternatives with the same value for money.

Evaluating Smartlook and Competitors

  • Price
  • Product Features
It is a product that simply performs its main function without too many frills, effectively and at the right price.
There are not many alternative products to Smartlook for our domain, that of mobile gaming, and among these it was quite easy to choose Smartlook for its good value for money, for the simplicity of integration and for the possibility of trying it for free. So I would not change the method adopted in the selection process.