Smartsheet - Good software for data management and collaboration - not for integrated systems
August 01, 2022

Smartsheet - Good software for data management and collaboration - not for integrated systems

Ehud Lehavi | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User

Overall Satisfaction with Smartsheet

We use Smartsheet in multiple applications:
  • Task tracker including input from online forms.
  • Project management planner and dashboard.

Pros

  • Intuitive dashboard system support builder.
  • Team Collaboration Tools - permission based.
  • Data security.

Cons

  • Customer support and service
  • Limited functionality
  • visibility and user experience
  • Cyber security.
  • Ease of use.
  • User collaboration.
  • We found users weren't as keen on adopting the tools built with Smartsheet.
  • We lost time manually updating matrices affecting dashboards due to lack of functionality.
  • We had to dedicate resources to maintaining those tools.
Jira is better on user interface and task tracking. However the dashboard isn't as versatile as on Smartsheet. That being said, it takes maintenance to keep the Smartsheet dashboard updated regularly (not automated).

Do you think Smartsheet delivers good value for the price?

Yes

Are you happy with Smartsheet's feature set?

No

Did Smartsheet live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Smartsheet go as expected?

Yes

Would you buy Smartsheet again?

No

Overall it's a decent app. We found quite a bit of an issue trying to use their gaant template when it comes to functionality and what this tool can and can't do. Some aspects of this tool are limited (even to the more advanced accounts). Their support agents were not able to help us when it came to templates.

Smartsheet Feature Ratings

Task Management
4
Resource Management
Not Rated
Gantt Charts
5
Scheduling
Not Rated
Workflow Automation
6
Team Collaboration
7
Support for Agile Methodology
Not Rated
Support for Waterfall Methodology
5
Document Management
Not Rated
Email integration
7
Mobile Access
3
Timesheet Tracking
Not Rated
Change request and Case Management
Not Rated
Budget and Expense Management
Not Rated
Quotes/estimates
Not Rated
Invoicing
Not Rated
Project & financial reporting
Not Rated
Integration with accounting software
Not Rated

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