Overall Satisfaction with Smartsheet
We use Smartsheet in multiple applications:
- Task tracker including input from online forms.
- Project management planner and dashboard.
- Intuitive dashboard system support builder.
- Team Collaboration Tools - permission based.
- Data security.
- Customer support and service
- Limited functionality
- visibility and user experience
- Cyber security.
- Ease of use.
- User collaboration.
- We found users weren't as keen on adopting the tools built with Smartsheet.
- We lost time manually updating matrices affecting dashboards due to lack of functionality.
- We had to dedicate resources to maintaining those tools.
Jira is better on user interface and task tracking. However the dashboard isn't as versatile as on Smartsheet. That being said, it takes maintenance to keep the Smartsheet dashboard updated regularly (not automated).
Do you think Smartsheet delivers good value for the price?
Yes
Are you happy with Smartsheet's feature set?
No
Did Smartsheet live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Smartsheet go as expected?
Yes
Would you buy Smartsheet again?
No