DRS saves us time!
January 18, 2022

DRS saves us time!

Barry Boone | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with SolarWinds Dameware Remote Support (DRS)

We are using this tool in conjunction with Lansweeper to remote manage our employee laptops/workstations as well as servers. We use Lansweeper to look up computer names associated with an employee, and use DRS and Dameware Mini Remote Control to access their computers, usually while on the phone with them, to virtually look over their shoulder and help mitigate issues that arise. We've been using Dameware Mini Remote for over 7 years and DRS for over 4. DRS adds useful functionality to the mix and is a great upgrade to the remote control software.
  • Access to laptops/workstations with screen shared to the end user.
  • N/A
DRS is an economical solution to 99% of our remote support needs.

Do you think SolarWinds Dameware Remote Support (DRS) delivers good value for the price?


Are you happy with SolarWinds Dameware Remote Support (DRS)'s feature set?


Did SolarWinds Dameware Remote Support (DRS) live up to sales and marketing promises?


Did implementation of SolarWinds Dameware Remote Support (DRS) go as expected?


Would you buy SolarWinds Dameware Remote Support (DRS) again?


Great for supporting users on local LAN or over VPN. Less useful for remote users who are over the Internet. Still doable but requires additional server/software support, and there are better solutions for that, including from Solarwinds.

SolarWinds Dameware Remote Support (DRS) Feature Ratings

Instant message
Secure remote access with Smart Card authentication
Not Rated
Over-the-Internet remote session
Remote management of servers & workstations
Remote Active Directory® management
Centralized management dashboard
Multi-platform remote control