Item: SolarWinds Dameware Remote Support (DRS)
Rating: 10
Author: Barry Boone

Overall Satisfaction with SolarWinds Dameware Remote Support (DRS)

Use Cases and Deployment Scope

We are using this tool in conjunction with Lansweeper to remote manage our employee laptops/workstations as well as servers. We use Lansweeper to look up computer names associated with an employee, and use DRS and Dameware Mini Remote Control to access their computers, usually while on the phone with them, to virtually look over their shoulder and help mitigate issues that arise. We've been using Dameware Mini Remote for over 7 years and DRS for over 4. DRS adds useful functionality to the mix and is a great upgrade to the remote control software.

Pros and Cons

Pros

Access to laptops/workstations with screen shared to the end user.

Cons

Return on Investment

Huge timesaver.

Alternatives Considered

DRS is an economical solution to 99% of our remote support needs.

Key Insights

Do you think SolarWinds Dameware Remote Support (DRS) delivers good value for the price?

Yes

Are you happy with SolarWinds Dameware Remote Support (DRS)'s feature set?

Yes

Did SolarWinds Dameware Remote Support (DRS) live up to sales and marketing promises?

Yes

Did implementation of SolarWinds Dameware Remote Support (DRS) go as expected?

Yes

Would you buy SolarWinds Dameware Remote Support (DRS) again?

Yes

Likelihood to Recommend

Great for supporting users on local LAN or over VPN. Less useful for remote users who are over the Internet. Still doable but requires additional server/software support, and there are better solutions for that, including from Solarwinds.

SolarWinds Dameware Remote Support (DRS) Feature Ratings

Comments

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DRS saves us time!