Are you an IT Pro & looking into Solarwinds Dameware Remote Support? Stop and get it now! You won't regret it.
February 01, 2022

Are you an IT Pro & looking into Solarwinds Dameware Remote Support? Stop and get it now! You won't regret it.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with SolarWinds Dameware Remote Support (DRS)

Here's the process, 1. A user calls or emails, says " I can't get the whosit to jump up and down, probably the database server". 2. As I have no clue what they are talking about, I call them & log in to the machine via Dameware Remote Support. 3. I ask "can you elaborate please, maybe show me the issue?" I see exactly what's going on, resolve the issue, become a hero and save the day. None of this is possible without Solarwinds Dameware Remote Support.
  • Remotely view a client machine
  • Remotely control a client machine
  • Remotely restart a client machine
  • The address book could use some work, but its decent and everything else is great
  • I have saved an incalculable amount of money by not having to go on-site for the last 5 years.
  • My response time is measure in seconds now
It's there when you need it, no getting ready or looking for it. Just log on in the morning and it's there all day. No connection issues, firewall issues, relying on users to punch buttons. The performance is great and the service is reliable.

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SolarWinds Database Performance Analyzer, SolarWinds Engineer's Toolset, SolarWinds ipMonitor, SolarWinds IP Address Manager (IPAM), SolarWinds Kiwi Syslog Server, SolarWinds Database Performance Monitor (formerly VividCortex), SolarWinds Dameware Remote Everywhere (DRE)
I would recommend Solarwinds Dameware Remote Support & MRC to all IT or support person, literally every single one. If you support remote users, on-site users, off-site users, users down the hall, users getting coffee, users at home, users that say they are in their office but are actually playing golf, you need Dameware Remote Support.

SolarWinds Dameware Remote Support (DRS) Feature Ratings

Instant message
Over-the-Internet remote session
Remote management of servers & workstations
Centralized management dashboard
Multi-platform remote control