Are you an IT Pro & looking into Solarwinds Dameware Remote Support? Stop and get it now! You won't regret it.
February 01, 2022
Are you an IT Pro & looking into Solarwinds Dameware Remote Support? Stop and get it now! You won't regret it.
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with SolarWinds Dameware Remote Support (DRS)
Here's the process, 1. A user calls or emails, says " I can't get the whosit to jump up and down, probably the database server". 2. As I have no clue what they are talking about, I call them & log in to the machine via Dameware Remote Support. 3. I ask "can you elaborate please, maybe show me the issue?" I see exactly what's going on, resolve the issue, become a hero and save the day. None of this is possible without Solarwinds Dameware Remote Support.
- Remotely view a client machine
- Remotely control a client machine
- Remotely restart a client machine
- The address book could use some work, but its decent and everything else is great
- I have saved an incalculable amount of money by not having to go on-site for the last 5 years.
- My response time is measure in seconds now
It's there when you need it, no getting ready or looking for it. Just log on in the morning and it's there all day. No connection issues, firewall issues, relying on users to punch buttons. The performance is great and the service is reliable.
Do you think SolarWinds Dameware Remote Support (DRS) delivers good value for the price?
Yes
Are you happy with SolarWinds Dameware Remote Support (DRS)'s feature set?
Yes
Did SolarWinds Dameware Remote Support (DRS) live up to sales and marketing promises?
Yes
Did implementation of SolarWinds Dameware Remote Support (DRS) go as expected?
Yes
Would you buy SolarWinds Dameware Remote Support (DRS) again?
Yes