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SolarWinds delivers the monitoring we need both on premise and in the cloud.
April 20, 2019

SolarWinds delivers the monitoring we need both on premise and in the cloud.

Eric Broz | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with SolarWinds Server & Application Monitor

We use SolarWinds Server & Application Monitor to monitor servers and networking equipment in our two physical and two cloud-based data centers, and remote locations. It lets us know when servers are having hardware issues or network connectivity issues quickly via email alerts and our monitoring dashboards. The notifications are precise and accurate.
  • Hardware checks
  • Latency checks
  • Solid issue reporting
  • Mapping could be better.
  • Identify the issues quickly and easily.
SolarWinds was easier to install and configure and their pricing model was much more flexible for how our on-demand services utilize the hardware. SolarWinds gave us what we were looking for for our environment at about the price we wanted to pay.
If you have a smaller IT team, you will spend less time physically checking devices by using the Server & Application Monitor. The alerts are a quick read, and you can track down the issue and starting point of the failure using the visual dashboard and notification. It saves us a ton of time finding where the issue started.

SolarWinds Server & Application Monitor Feature Ratings

Application Performance Management
8.1
Application monitoring
9
Database monitoring
9
Threshold alerts
7
Application performance management console
8
Collaboration tools
6
Out-of-the box templates to monitor applications
8
Application dependency mapping and thresholding
9
Virtualization monitoring
9
Server availability and performance monitoring
9
Server usage monitoring and capacity forecasting
9
IT Asset Discovery
6

SolarWinds Server & Application Monitor Support

I've had two support issues with SolarWinds, both were resolved on the first call.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
Yes - Support is a valued part of our relationship with SolarWinds. Their staff addresses the issue presented, finds the best and quickest way to resolve an issue and follows-up with emails and phone calls to make sure that everything is working. I've had two support issues with them and both were one-call resolutions.
We had an issue recently where the dashboard was not displaying properly. The support agent walked me through rebuilding the configuration file, and when it failed, we did a remote session. Turns out it was an issue with our database, that was hosted on a different machine, and the agent gave me, via email, very detailed instructions on how to rebuild the configuration once the database server was online, then followed up via phone two hours later to make sure it was working; and emailed two days later to verify it was all still working. Very thorough.