Best free product available
Primarily network discovery, inventory and help desk. We used the alerts system regularly until we replaced that functionality with a true …
Spiceworks Help Desk
Top Rated
Spiceworks Help Desk
Top Rated
Spiceworks Help Desk
Overview
What is Spiceworks Help Desk?
Spiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management. The Spiceworks Network Monitor provides information on observed IT for problem tracking...
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Awards
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Top Rated
2022
Most Loved
2022
Popular Features
View all 13 features- External knowledge base (46)8.787%
- Ticket creation and submission (52)8.585%
- Ticket response (51)8.181%
- Organize and prioritize service tickets (52)8.080%
Reviewer Pros & Cons
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Pricing
View all pricingAll Tiers
Free
Cloud
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
Product Demos
Run an IT help desk with Spiceworks
01:26
Features
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Product Details
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- Competitors
- Tech Details
- FAQs
What is Spiceworks Help Desk?
Spiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management. The Spiceworks Network Monitor provides information on observed IT for problem tracking and server performance monitoring. And finally, the Spiceworks Help Desk Software lets IT personnel stay on top of issues across the network with a ticketing system. Help desk roles with role-based permissions and notifications allow tasks to be allocated across team members. If the user wishes to host Spiceworks apps and tools locally, then they are free. For cloud-based service, Spiceworks bills $12 per IT user per month, or $10 monthly per user if paid annually.
Spiceworks was founded in 2006 and is headquartered in Austin, Texas, also with a European headquarters in London (since 2012), and was backed by multiple investors, notably Goldman Sachs. In 2019 Spiceworks was acquired by Ziff Davis, a division of J2 Global. It is now a J2 Global company, operating under the name Spiceworks Ziff Davis.
Spiceworks Help Desk Video
Spiceworks Help Desk Overview
Spiceworks Help Desk Competitors
Spiceworks Help Desk Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Frequently Asked Questions
Spiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management. The Spiceworks Network Monitor provides information on observed IT for problem tracking and server performance monitoring. And finally, the Spiceworks Help Desk Software lets IT personnel stay on top of issues across the network with a ticketing system. Help desk roles with role-based permissions and notifications allow tasks to be allocated across team members. If the user wishes to host Spiceworks apps and tools locally, then they are free. For cloud-based service, Spiceworks bills $12 per IT user per month, or $10 monthly per user if paid annually.
Spiceworks was founded in 2006 and is headquartered in Austin, Texas, also with a European headquarters in London (since 2012), and is generously backed by multiple investors, most notably Goldman Sachs.
BMC FootPrints, BMC Helix Remedyforce, and Pulseway are common alternatives for Spiceworks Help Desk.
Reviewers rate Email support highest, with a score of 8.8.
The most common users of Spiceworks Help Desk are from Mid-sized Companies (51-1,000 employees).
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Reviews and Ratings
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April 26, 2021
Spiceworks Help Desk Review
- Add-ons and plugins (like every system)
April 08, 2021
Spiceworks a good tool for smart business
- App monitoring
- Accurate inventory
- Clean up of data
October 04, 2019
Hey Security Practitioners! Here is the perfect free tool to install for performing a risk analysis on your network!
- You really should install this on a system dedicated to Spiceworks only, preferably on its own server.
- I would recommend a system running 16GB of RAM or more.
- You may have to tweek the report functions to create the output you want to see.
April 17, 2018
Spiceworks - Cheap and Easy Solutions
- The network monitor is not the easiest to use. It is a simple setup, but is limited in how you assign devices to the monitor, as well as with controlling what versions/credentials are used for SNMP. Also, there is no ability to add MiBs.
April 04, 2016
Spiceworks Review
Score 9 out of 10
Vetted Review
Verified User
- I wish Spiceworks would support installation on Microsoft SQL as opposed to forcing the use of its built in SQL-lite which makes reporting outside of the UI difficult at best.
August 19, 2015
Spice Up Your IT Department with Spiceworks.
- the network map isn't the greatest.
June 06, 2014
Spiceworks, Where IT goes to work
- writing custom reports in SQLite
- The only difficulties I've experienced with Spiceworks is related to automatic scans of network devices. Some devices don't show up properly in the inventory. This is usually something that can be fixed by changing settings on that device.