Item: Spiceworks Help Desk
Rating: 10
Author: Erik Hall

Use Cases and Deployment Scope

I use it to network with other IT professionals and to continue learning/expand my knowledge and experience in the IT field. I have also downloaded their Support product, but haven't set it up for use and I have also downloaded their inventory program as a redundant program to what our MSP provides/owns.

Pros and Cons

They provide excellent learning tools.
The provide great webinars.
They provide interaction with software and hardware vendors in addition to other IT professionals.

I only use what's free since it is a redundant inventory program - no complaints though.
I typically use their website which can be tricky to navigate until you get used to it.
Nothing else to add.

Return on Investment

Since I got the free version, ROI is 100% on day 1.
Again, I use the website mostly, to search for information and knowledge. If I can't find it on my own, I can ask and many people have the opportunity to help.
This had no involvement in business objectives, it's just a great tool.

Alternatives Considered

I have never seen anything like this, so I can't compare it to anything. I would recommend it to anyone that is just starting out, or to anyone that has been around for awhile. It's just an awesome tool.

Other Software Used

Epicor Eclipse, Evolution Payroll, Microsoft Office 2016

Likelihood to Recommend

Spiceworks itself is a great thing. It is more than just software, it's a network of vendors and users and I haven't seen anything like it. They provide forums where questions can be asked of other IT professionals. They have social groups for sharing common interests. They provide webinars and educational tools that put vendors and their core customers in the same room, allowing interaction and one-on-many communication. In my opinion, this is an amazing collective of all things IT.

Spiceworks is an Amazing Tool

Overall Satisfaction with Spiceworks