Spiceworks is an Amazing Tool
December 06, 2018

Spiceworks is an Amazing Tool

Erik Hall | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Spiceworks

I use it to network with other IT professionals and to continue learning/expand my knowledge and experience in the IT field. I have also downloaded their Support product, but haven't set it up for use and I have also downloaded their inventory program as a redundant program to what our MSP provides/owns.
  • They provide excellent learning tools.
  • The provide great webinars.
  • They provide interaction with software and hardware vendors in addition to other IT professionals.
  • I only use what's free since it is a redundant inventory program - no complaints though.
  • I typically use their website which can be tricky to navigate until you get used to it.
  • Nothing else to add.
  • Since I got the free version, ROI is 100% on day 1.
  • Again, I use the website mostly, to search for information and knowledge. If I can't find it on my own, I can ask and many people have the opportunity to help.
  • This had no involvement in business objectives, it's just a great tool.
I have never seen anything like this, so I can't compare it to anything. I would recommend it to anyone that is just starting out, or to anyone that has been around for awhile. It's just an awesome tool.
Spiceworks itself is a great thing. It is more than just software, it's a network of vendors and users and I haven't seen anything like it. They provide forums where questions can be asked of other IT professionals. They have social groups for sharing common interests. They provide webinars and educational tools that put vendors and their core customers in the same room, allowing interaction and one-on-many communication. In my opinion, this is an amazing collective of all things IT.

Spiceworks Help Desk Feature Ratings

Organize and prioritize service tickets
Expert directory
Subscription-based notifications
ITSM collaboration and documentation
Not Rated
Ticket creation and submission
Ticket response
External knowledge base
Internal knowledge base
Customer portal
Not Rated
Social integration
Email support
Help Desk CRM integration
Not Rated