Item: Spiff
Rating: 8
Author: Chloe Sayers

Use Cases and Deployment Scope

We use Spiff to automate commissions calculations for our sales team. It solves the problem of handling multiple plans and datasets without using unreliable spreadsheets and data uploads. The sync with Salesforce ensures we capture all of the deals closed in the right time period, for the right sales employee. We're currently using it for our account executives, sales leadership, and sales consultant teams.

Pros and Cons

Automates commissions calculations
Out of the box sync with Salesforce
Transparency around commissions

Approval workflow could be improved
It's a steep learning curve to use their back-end developer well, but they do provide a lot of resources.
When opening Spiff, the month shown doesn't default to the current month.

Return on Investment

Reduced time to administer commissions by 10 hours a month
Reduced questions around commissions from 15 to 2 amonth
Increased transparency into compensation cacluations
Improved overall trust in commissions calculations

Usability

It's very user-friendly, which is great for our sales reps. Building out statements on the admin side is also very simple, but designing new plans in the Designer does require additional training.

Trust in the Compensation Process

Yes - Spiff rarely has bugs and it's very easy to click into a calculation to understand exactly how the commissions are being calculated.

Alternatives Considered

Xactly SimplyComp (discontinued), CaptivateIQ and QuotaPath

Spiff was the most user-friendly of all the systems evaluated and had some built-in features not ready yet in other platforms (like ASC 606 Reporting). Spiff also had a great sales process and has offered incredible support throughout implementation and use.

Key Insights

Do you think Spiff delivers good value for the price?

Yes

Are you happy with Spiff's feature set?

Yes

Did Spiff live up to sales and marketing promises?

Yes

Did implementation of Spiff go as expected?

Yes

Would you buy Spiff again?

Yes

Other Software Used

Salesforce Lightning Platform, Zuora, Airbase

Likelihood to Recommend

Spiff is great if you are using Salesforce as your CRM and keep your deal data in SFDC clean. I'm not as familiar with their other CRM integrations or manual upload features. It is also best suited for teams of at least 10 - less than that and the price might not be worth it. But if you are trying to manage commissions for 10 or more reps, or plan to grow the sales team in the near future, you need a commissions tool and Spiff is a great option.

Spiff Excels in Customer Service and Calculations

Overall Satisfaction with Spiff