Spiff Excels in Customer Service and Calculations
November 14, 2022

Spiff Excels in Customer Service and Calculations

Chloe Sayers | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Spiff

We use Spiff to automate commissions calculations for our sales team. It solves the problem of handling multiple plans and datasets without using unreliable spreadsheets and data uploads. The sync with Salesforce ensures we capture all of the deals closed in the right time period, for the right sales employee. We're currently using it for our account executives, sales leadership, and sales consultant teams.
  • Automates commissions calculations
  • Out of the box sync with Salesforce
  • Transparency around commissions
  • Approval workflow could be improved
  • It's a steep learning curve to use their back-end developer well, but they do provide a lot of resources.
  • When opening Spiff, the month shown doesn't default to the current month.
  • Reduced time to administer commissions by 10 hours a month
  • Reduced questions around commissions from 15 to 2 amonth
  • Increased transparency into compensation cacluations
  • Improved overall trust in commissions calculations
It's very user-friendly, which is great for our sales reps. Building out statements on the admin side is also very simple, but designing new plans in the Designer does require additional training.
Yes - Spiff rarely has bugs and it's very easy to click into a calculation to understand exactly how the commissions are being calculated.
Spiff was the most user-friendly of all the systems evaluated and had some built-in features not ready yet in other platforms (like ASC 606 Reporting). Spiff also had a great sales process and has offered incredible support throughout implementation and use.

Do you think Salesforce Spiff delivers good value for the price?


Are you happy with Salesforce Spiff's feature set?


Did Salesforce Spiff live up to sales and marketing promises?


Did implementation of Salesforce Spiff go as expected?


Would you buy Salesforce Spiff again?


Spiff is great if you are using Salesforce as your CRM and keep your deal data in SFDC clean. I'm not as familiar with their other CRM integrations or manual upload features. It is also best suited for teams of at least 10 - less than that and the price might not be worth it. But if you are trying to manage commissions for 10 or more reps, or plan to grow the sales team in the near future, you need a commissions tool and Spiff is a great option.

Salesforce Spiff Feature Ratings

Sales compensation plan creation
Complex sales crediting
Sales compensation process automation
Sales compensation dashboards & forecasting
Agile incentive strategy