Splashtop for Enterprise Use - Great Value for the Money
January 05, 2023

Splashtop for Enterprise Use - Great Value for the Money

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Modules Used

  • Remote Support
  • Remote Access
  • Remote Desktop

Overall Satisfaction with Splashtop

Splashtop was used by the organization as a lightweight remoting software tool. This tool was used as a means to remotely and securely access PC's to troubleshoot issues. Due to the ease of installing this program, we were able to push it out remotely and easily access a user's computer whenever needed. This allowed us to perform our duties even when employees worked remotely.
  • Lightweight and easy to install
  • Simple UI that can be learned in minutes
  • Powerful remoting tool with many built in functions
  • License management is difficult online
  • Not as feature rich as other remoting softwares
  • Did not automatically update
  • Allowed increased remote work productivity
  • Allows for low-worry travel or out-of-office demands
We did not connect with Splashtop support very often, but when we did have to it was usually ticket based and not the quickest to answer. If you have a small, but great in house team it was easy to troubleshoot issues, though. We never connected with their phone support.
Besides administrators, users did not have accounts for Splashtop. Our company did not utilize two-factor authentication for this software. Overall, it was secure and end-to-end encrypted. Without user accounts, there was less of a breach risk. Email notifications were issued to every account administrator for every new device added or account change.
Splashtop was extremely easy to set up. Once purchased, they make an company specific installer available on their portal for download. This installer is silent install compatible and extremely easy to roll out remotely. Once rolled out, the software worked seamlessly. The rollout of this software was quick and easy compared to competition.

Do you think Splashtop delivers good value for the price?

Yes

Are you happy with Splashtop's feature set?

Yes

Did Splashtop live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Splashtop go as expected?

Yes

Would you buy Splashtop again?

Yes

Splashtop is most well-suited for businesses and companies that have a smaller employee footprint without a large IT staff to support. This software is on the cheaper side, but you also lose features compared to other remoting software. Due to the fact that administration is not very good on this software, it is not recommended to use for large companies.