Quite simply, I couldn’t run my business without Splashtop
Updated March 29, 2023

Quite simply, I couldn’t run my business without Splashtop

Richard Keeling | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • Remote Support
  • SOS

Overall Satisfaction with Splashtop

Currently being used across many of my residential and business customers to allow quick and easy support without them having to wait for a on site visit
  • Easy management
  • Reasonable responsiveness over slower connections
  • Excellent pricing
  • Client re-connection improvement
  • Improved responsiveness over slower connections
  • Splashtop has allowed me to support my remote customers far more quickly than if they had to wait for an on-site visit. This has proven invaluable especially for my business customers.
I have only had to deal with support once but it was an easy and quick service.
I have used two factor authentication on my account since the very beginning and without question if Splashtop did not support it I would not entertain the idea of buying their software.
Both the traditional Splashtop remote support client and SOS were both very easy to install, configure and actually use. I genuinely could not be without a remote support option now.
Yes - It replaced LogMeIn as they kept putting the price up 200 to 300% each year. I genuinely believe they wanted to get rid of small customers like myself and concentrate on the enterprises.

Do you think Splashtop delivers good value for the price?


Are you happy with Splashtop's feature set?


Did Splashtop live up to sales and marketing promises?


Did implementation of Splashtop go as expected?


Would you buy Splashtop again?


Pricing is excellent compared to the big competitors. A number of ways to install the client software

Using Splashtop

1 - As a sole trader, I rely massively on a robust affordable remote support solution. I was with log me in for a number of years until they made it quite simply unaffordable. I did my due diligence and found Splashtop. In all the years I have been with them, 10+, they have not increased my charges.
1 - I support my own Splashtop account
  • Reliability
  • Affordability
  • Nothing unexpected but I do use the built-in file transfer feature a lot and that has improved massively regarding its reliability
  • I don't foresee any additional usage in my scenario
I have just renewed my annual subscription, and will continue to do so whilst the product is as affordable and reliable as it is

Evaluating Splashtop and Competitors

  • Other
Cost and reliability who are the two most important factors for me
I wouldn't change anything. I did my due diligence on the Internet, looked at various independent review sites and came to the conclusion that Splashtop was the right product for me.