Item: Splashtop
Rating: 10
Author: Verified User

Overall Satisfaction with Splashtop

Use Cases and Deployment Scope

We primarily utilize this tool to provide remote support to our users. We have several users who also utilize this tool to access their devices remotely.

Pros and Cons

Pros

Great display on remote sessions.
The ability to open a chat window prior to remote onto device.
Quick and easy file transfer to device off the domain.

Cons

For our use case, the concerns we have had in the past have been addressed with feature updates.

Return on Investment

Splashtop has eliminated the need for users to purchase additional licenses to access devices on our network, while still providing access to necessary internal file shares.

Support Rating

Even when we have had issues connecting to a device due to password reset issues, we have been able to connect to the device via SOS without any issues.

Splashtop Security

With Splashtop, we can provide support to our remote users as well as users on other campuses. We have MFA set up on all accounts to ensure that all accounts and access are secure.

Onboarding with Splashtop

Onboarding new users is relatively simple. Splashtop has already tailored an email that goes out to users with great detail on the steps they need to take to finalize their account setup.

Products Replaced

Yes - We used to use LogMeIn.

Key Insights

Do you think Splashtop delivers good value for the price?

Yes

Are you happy with Splashtop's feature set?

Yes

Did Splashtop live up to sales and marketing promises?

Yes

Did implementation of Splashtop go as expected?

Yes

Would you buy Splashtop again?

Yes

Other Software Used

Devolutions Hub, Microsoft Remote Desktop Connection Manager (RDCMan)

Likelihood to Recommend

We have had temporary employees who did not have the licensing to access our internal network via VPN. Splashtop solved this by granting them remote access to their device.

Comments

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Sakima Ng
(Vendor Representative) commented 4 months ago
Hello Thank you for providing such a comprehensive review. We are happy to hear that Splashtop is a valuable tool for your IT department with a great display on your remote sessions and features such as the chat window and quick file transfer. It is a pleasure to know that past concerns have been addressed with feature updates. We are committed to continuous improvement and we value our users feedback as we work to improve our product. Knowing that our product helps you save on additional licenses while still providing secure access is a wonderful reminder of the value we strive to deliver. Thank you for choosing Splashtop.

Great Remote Support Tool.

Software Version

Modules Used