Splashtop Works for support help
June 24, 2025

Splashtop Works for support help

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Software Version

Enterprise

Modules Used

  • Remote Access
  • Remote Desktop
  • Autonomous Endpoint Management Add-On

Overall Satisfaction with Splashtop

We currently use Splashtop for remote computer support. The IT department can remotely access a computer on the fly to assist with any issues.

Pros

  • Automatic remote connection
  • Basic updating tools when using One to Many
  • Installs on Windows and Android OS

Cons

  • Adding additional tools to support Windows Updates
  • Faster connection at times in to a remote computer
  • Allow more than one superadmin
  • Pricing structure isn't clear
  • Need an easier way to reach support like IM & Email
Only had to reach out to support once over the last year. Took a little time to find out where and how to reach support. They did reply to me within a few hours which is comparable to other remote vendors
Currently Splashtop meets all security requirements we have in place.
Splashtop was already implemented here when I started. Somewhat easy to figure out and use as I came from another company using a competitor's software.

Do you think Splashtop delivers good value for the price?

No

Are you happy with Splashtop's feature set?

No

Did Splashtop live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Splashtop go as expected?

I wasn't involved with the implementation phase

Would you buy Splashtop again?

No

Splashtop supports a wide range of platforms including Windows, macOS, Linux, iOS, Android, and Chromebooks.

Comments

  • Sakima Ng | TrustRadius Reviewer
    Sakima Ng
    (Vendor Representative) commented 3 months ago
    Hello Thank you for sharing your thoughts on Splashtop. We are happy to hear that you find Splashtops automatic remote connection and its cross-platform compatibility to be so helpful for your IT departments support needs. We also appreciate your constructive suggestions regarding additional tools for Windows Updates. Please know that connection times are based on the strength of both your local and remote device connections. As for having more than one super admin it is possible for multiple to exist however there cannot be more than one user with the Owner role. You can learn more about roles and super admin with the links below. Thank you for choosing Splashtop. We hope to continue to meet your expectations in the future. Roles httpssupport-splashtopbusiness.splashtop.comhcen-usarticles360040670032-User-Role-Breakdown Superadmin httpssupport-splashtopbusiness.splashtop.comhcen-usarticles7141223251227-Super-Admin

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