Splashtop - Great Remote Access Software.
July 24, 2025

Splashtop - Great Remote Access Software.

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Business Access (Solo, Pro or Premium)

Modules Used

  • Remote Desktop

Overall Satisfaction with Splashtop

I have been a user of Splashtop's remote software for years. I use it regularly to log into clients' computers to assist them and or to resolve problems. It has been highly reliable, and they have constantly improved its functionality.

Pros

  • Ability to log back into a Filevault encrypted system after restart.
  • Ability to share files.
  • Encrypted sessions with logs.

Cons

  • Verbal communication with target user.
  • Better install process as some windows are hidden.
  • This has significantly increased my earning potential while drastically reducing travel costs and time to resolution.
Rarely needs support, but has been very responsive.
The sessions are encrypted, so I have very little concern about security. I use a password that I generate to allow access, so even if someone gains access to my account, they would not be able to access any systems remotely.
This was a long time ago, and there were some hiccups, but the process has since improved.

Do you think Splashtop delivers good value for the price?

Yes

Are you happy with Splashtop's feature set?

Yes

Did Splashtop live up to sales and marketing promises?

Yes

Did implementation of Splashtop go as expected?

Yes

Would you buy Splashtop again?

Yes

It is well-suited for attended and unattended support of computers. Support of iOS devices is limited to the SOS product, which is a limitation I'd like to see removed. I think iOS access should be rolled into the base product.

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