Item: Splashtop
Rating: 10
Author: Verified User

Overall Satisfaction with Splashtop

Use Cases and Deployment Scope

Splashtop is being used by all departments of our organization. Even for the communication with the customers. The remote access is mostly used to keep all our systems up and running correctly 24/7 and provides updates in our services without the need to physically be at the office daily.

Pros and Cons

Pros

Easy access to the systems
Transfer of files between computers, even with different operating systems
Remote wake a system when need it.
Never had any serious problem to use Splashtop their systems are always there, working flawlsessly when I need them.

Cons

For the needs of our organization, there are no changes we think that we need currently.
And we saw the additional safety feature on the mobile app for access with biometric credentials excellent.

Return on Investment

Less office hours mean more time for our customers, so that gives us opportunity to provide better quality service.
The ability to move files remotely and control systems 24/7 gave us the ability to have fewer hours spend on commuting to our HQ and better quality of life.

Support Rating

When needed, the response time from Splashtop support was really fast. The solution was given also in no time and it was easy to resolve the problem.

Splashtop Security

In the period of more than 3 years we are using Splashtop we find the security features are really up to the standards we want. And the reports we get about the connections and the users log times are perfect for our reports and understanding in case an issue comes up.

Onboarding with Splashtop

The whole experience we had from the first moment is that it is to set it up, easy to apply authorization and even easy to connect someone whose computer is not near and has to be done from distance.

Products Replaced

Yes - Splashtop replaced another remote access software, and it gave us better and more stable connections to our systems with the cost that is making it available and for organizations such as ours.

Key Insights

Do you think Splashtop delivers good value for the price?

Yes

Are you happy with Splashtop's feature set?

Yes

Did Splashtop live up to sales and marketing promises?

Yes

Did implementation of Splashtop go as expected?

Yes

Would you buy Splashtop again?

Yes

Likelihood to Recommend

When one needs to be away from their systems and be near the customers, since there is easy access 24/7 and can even transfer files from distance the Splashtop is a perfect solution. For a small business with limited budged, the options offered are perfect, and even in case of need for extra service the update to a program with more systems or/and more users is really easy and in no time.

Comments

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Sakima Ng
(Vendor Representative) commented 2 months ago
Hello Thank you for sharing your positive feedback on Splashtop. Were glad to hear that our product is used across all departments of your organization to keep your systems running 247 and provides the flexibility to update services without needing to be physically at the office. We understand the importance of a reliable and versatile remote access solution and we are pleased that you find our systems to be flawlessly reliable and always available when you need them. We are committed to maintaining this level of performance and we appreciate your positive feedback on the biometric credentials feature. Thank you for choosing Splashtop.

Remote access at the best

Software Version

Modules Used