Item: Splashtop
Rating: 10
Author: Verified User

Overall Satisfaction with Splashtop

Use Cases and Deployment Scope

We are a small support team that supports hundreds of computers across the US. Splashtop allows us to leverage our team without getting on a plane or spending too much time walking our users through a particular issue. It is exactly as if we are on the remote computer. Splashtop has become essential to our department and our business.

Pros and Cons

Pros

I can remote in and not interact with the user to solve their issue.
Splashtop makes it so I see everything the user sees and can interact with the computer the same way that our users do.
Splashtop allows us to create a detailed inventory of computers and gathers information that is more difficult to get from Intune.

Cons

Splashtop reporting could be better.
Adding and removing an administrator was a nightmare. That process needs to improve.

Return on Investment

Splashtop has made it very easy to do remote support.
It is like I am sitting in front of the computer.
90+ computer installs and I never have an issue with any aspect of the software.

Support Rating

It is very easy to connect with Splashtop support but in two years I have never really run into a problem.

Splashtop Security

Splashtop fills every need for remote support. I am able to use every computer like I am sitting in front of it. It has an easy to use installation process and an easy connection process. The only major downside is that I can only view iOS devices instead of remotely connecting to them.

Onboarding with Splashtop

Onboarding with Splashtop was super easy. We were up and running in a matter of minutes. I was able to get the client going manually on most of the computers that I support. The major downside is that Splashtop is not easy to configure or deploy through Intune. It requires some scripting and is not user friendly.

Products Replaced

Key Insights

Do you think Splashtop delivers good value for the price?

Yes

Are you happy with Splashtop's feature set?

Yes

Did Splashtop live up to sales and marketing promises?

Yes

Did implementation of Splashtop go as expected?

Yes

Would you buy Splashtop again?

Yes

Likelihood to Recommend

Splashtop is great for remote support environments. Anytime a support person needs to access a computer remotely we go to Splashtop.

It's great for support but I would not use this for remote computing.

Comments

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Sakima Ng
(Vendor Representative) commented 15 days ago
Hello Were glad to to hear that our platform has become an essential part of your departments operations by enabling your team to manage a large fleet of systems nationwide without the need for frequent travel. We appreciate the insight into how our inventory tools provide more granular data than other enterprise management solutions. Your feedback regarding the reporting limitations and the difficulties faced when managing administrator accounts is noted with sincere concern. We recognize that administrative tasks should be straightforward and that clear reporting is vital for a support team of your scale. Thank you for relying on our technology to keep your business running smoothly.

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Software Version

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