Item: Splashtop
Rating: 9
Author: clifton chang

Overall Satisfaction with Splashtop

Use Cases and Deployment Scope

This has been a good replacement for TeamViewer. It is more affordable, and I can remotely turn on some workstations. It has a few glitches from time to time, but overall, it works well. Would recommend it to people looking to get rid of TeamViewer's high cost.

Pros and Cons

Pros

I am able to see who is logged into a machine
I can see operating systems easy
I can see IP address at a glance
I can get it to remote turn on some workstations

Cons

Disconnects a lot
Does not refresh automatically
Remote start up only works on some workstations

Return on Investment

This saved us money over TeamViewer
Easy to give our onsite workers access
Easy to add license

Support Rating

I have not had to use the support yet. I have found it easy to look up how to do things. I like the ability to divide groups and set up users. I have found little need in having to call support. I hope that the support is easy when I do need it.

Splashtop Security

I love that a lot of the information I need is simple to see on the dashboard. Remote options and cold booting help a lot. I hope that the cold boot gets better, as it works about 45% of the time. I like the grouping and easy install link. They make it easy.

Onboarding with Splashtop

I can create a new group and download the link on a jump drive. I send my team out with this link, and it takes a minute to install and puts it in the right group. This cuts our install time for remote access. Time is money, so we like this feature.

Products Replaced

Yes - We used TeamViewer. The cost got so high that it was not a good option anymore. I tried other remote desktops that did not replace it effectively. Splashtop is close to fitting all my needs. I hope the delay improves in the future, but I can deal with it for the price.

Key Insights

Do you think Splashtop delivers good value for the price?

Yes

Are you happy with Splashtop's feature set?

Yes

Did Splashtop live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Splashtop go as expected?

Yes

Would you buy Splashtop again?

Yes

Likelihood to Recommend

This is great for a large number of computers you need to remote into
I would not buy this for just a couple of workstations
Very good for remote help of clients
Have been able to cold start some workstations when no one is available to turn them on
It does have a delay, so you have to be patient with it

Comments

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Splashtop for IT

Software Version

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