Easy Remote Access with File Transfer
Alan Bloxham | TrustRadius Reviewer
Updated April 23, 2020

Easy Remote Access with File Transfer

Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Splashtop Business Access

Our entire organization uses Splashtop Business Access to access the Amazon owner for our clients. We are not able to resolve some issues from the admin access account our clients give us on Amazon. We use Splashtop when they prefer we handle the issue ourselves.
  • File Transfer - Being able to quickly transfer files between PCs makes life a lot easier.
  • Low Latency - There is not any noticeable latency, making for smooth work experience.
  • Setup on the clients end is a little tricky.
  • Connecting two separate remote desktops for file transfer would be useful.
  • We've saved our clients upwards of $2000 by avoiding problems caused by IP-Addresses.
  • We've saved our clients, on average, $50 by removing the need to track time communicating instructions.
The customer support is very friendly and typically responds quickly. We have not had an issue remain unresolved for more than two days.

Do you think Splashtop Business Access delivers good value for the price?

Yes

Are you happy with Splashtop Business Access's feature set?

Yes

Did Splashtop Business Access live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Splashtop Business Access go as expected?

I wasn't involved with the implementation phase

Would you buy Splashtop Business Access again?

Yes

  • Our use case is using it specifically to gain access to the owner account for Amazon without using a different IP address.
  • One difficult situation is when I need to access the computer while another person is using it. This is not an ideal scenario because we both can't use the PC at the same time.

Splashtop Business Access Feature Ratings

Screen sharing
Not Rated
File transfer
10
Instant message
Not Rated
Access to sleeping/powered-off computers
9
Over-the-Internet remote session
Not Rated
Initiate remote control from mobile
Not Rated
Centralized management dashboard
10
Session record
Not Rated
Annotations
Not Rated
Multi-platform remote control
10

Using Splashtop Business Access

5 - We use it to avoid IP tracking from Amazon. It's useful in communicating with the Brand Registry team on behalf of our clients.
  • Owner Account Access
  • IP-Tracking Avoidance
We've enjoyed using the software, and it has been able to fulfill all of our needs without any problems