Great feature set at good price point with support to back it up!
September 03, 2020

Great feature set at good price point with support to back it up!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • Remote Support

Overall Satisfaction with Splashtop Enterprise

We utilize Splashtop to give us easy access to remote PCs and servers controlling installations on clients' sites. It is very simple and easy to deploy to a new server with a few clicks and a download. We use it across different departments/companies in our group and servers can be easily added to different groups for ease of differentiating.

Pros

  • Fast Connection to remote computers
  • Easy of deployment
  • Very easy to get to grips with and understand

Cons

  • In the business app, having the option for groups to be collapsed at startup
  • Would be good to be able to assign different icons to PCs or different colored icons in the app list.
  • Ability to get a warning if the PC goes offline
  • Cost-effective compared with competition
  • More benefits/usage at this price point
  • Ease of access being able to logon to remote PC from mobile devices when on the road
The price point of Splashtop is more valuable as there are a lot more features available at the same cost level as other products. It has been a great move to Splashtop compared with other products. The number of PCs/servers we can have is also a benefit compared with other options.

Do you think Splashtop delivers good value for the price?

Yes

Are you happy with Splashtop's feature set?

Yes

Did Splashtop live up to sales and marketing promises?

Yes

Did implementation of Splashtop go as expected?

Yes

Would you buy Splashtop again?

Yes

Microsoft 365 (formerly Office 365), Discord, Adobe After Effects
Where you need to get a fast connection to a remote server or PC and to have groups of different servers Splashtop is well suited. It works on all devices easily so if we need to provide remote assistance or to update content for clients then it works really well. Never had any connection issues.

Splashtop Feature Ratings

Remote Administration
9.0
Screen sharing
10
File transfer
10
Instant message
10
Access to sleeping/powered-off computers
6
Over-the-Internet remote session
10
Initiate remote control from mobile
10
Remote management of servers & workstations
10
Centralized management dashboard
10
Session record
10
Monitoring and Alerts
5
Multi-platform remote control
8

Splashtop Enterprise Support

We have never had any issues with support. There is plenty of documentation available online for its usage. I would recommend this as an easy move for anyone. If you do have an issue the support team responds very quickly to anything with great advice and assistance.

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