Best Bang for your Buck

We're a small retail office that, in addition to office supplies, sells and services multifunction devices with a service area that encompasses a large portion of our state and parts of neighboring states. As with most network-attached devices, the problem isn't always with the machine but rather the connection to the machine. With Splashtop, we are able to remote into other computers to troubleshoot and many times fully resolve issues without having to physically visit the site. With one-way drives that can reach over 100 miles, this amounts to a not inconsequential recovery of otherwise lost productivity. Splashtop more than pays for its self each month we have had it in service and we are happy to use it for this purpose alone. In addition to the above, we also use unattended access so techs can log in and troubleshoot our own business network from our iPads while on the road. Having unattended access pre-installed on some higher volume customers is a big help to us as well. All in all, we're very pleased with Splashtop. It's robust, reliable, and aggressively priced.

I'm not that up on the security side of things given our area of expertise is focused mostly on multifunction devices as opposed to computers. As such, however, I do trust that Splashtop's end-to-end security and especially their two-factor authentication is very good.

I was able to get up and go with Splashtop very quickly and with little real knowledge of where to start. Once a few basic things were set up, I quickly deployed the unattended access to the computers I wanted it on and set up a link on our website for the SOS remote support feature.

I am not sure we would change our process. We took a diligent approach, seeking advice of reputable internet websites, and using the trials that were available to us. As a result, we have been very happen with our decision to go with Splashtop as our software service provider.