Great remote access help desk tool
February 15, 2022
Great remote access help desk tool
Score 10 out of 10
Vetted Review
Verified User
Modules Used
- Remote Support
- Remote Access
Overall Satisfaction with Splashtop Enterprise
I use Splashtop integrated with our Remote Monitoring and Management application as well as to access non-managed endpoints via the SOS on-demand portion. It has been a great tool for assisting users remotely with many great features. One of the best features is to be able to select between a console session or remote desktop session on an endpoint when assisting end-users. You also can't beat the cost to implement this solution.
- Remote access control
- Remote command prompt
- Remote file transfers
- possible an easier to type URL for end users. They sometimes hear flashtop instead of Splashtop. So maybe if you all bought an easier-to-say/hear/type URL?
- Very useful in a remote work environment
Splashtop has a great verification process for allowing new admin devices and so far has been great at removing itself from one-off support instances with unmanaged end-user devices.
Getting setup is fast and very easy.
Do you think Splashtop delivers good value for the price?
Yes
Are you happy with Splashtop's feature set?
Yes
Did Splashtop live up to sales and marketing promises?
Yes
Did implementation of Splashtop go as expected?
Yes
Would you buy Splashtop again?
Yes