Great remote access help desk tool
February 15, 2022

Great remote access help desk tool

Alex Lee | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • Remote Support
  • Remote Access

Overall Satisfaction with Splashtop Enterprise

I use Splashtop integrated with our Remote Monitoring and Management application as well as to access non-managed endpoints via the SOS on-demand portion. It has been a great tool for assisting users remotely with many great features. One of the best features is to be able to select between a console session or remote desktop session on an endpoint when assisting end-users. You also can't beat the cost to implement this solution.
  • Remote access control
  • Remote command prompt
  • Remote file transfers
  • possible an easier to type URL for end users. They sometimes hear flashtop instead of Splashtop. So maybe if you all bought an easier-to-say/hear/type URL?
  • Very useful in a remote work environment
I honestly haven't used support as I've never run into an issue while using Splashtop.
Splashtop has a great verification process for allowing new admin devices and so far has been great at removing itself from one-off support instances with unmanaged end-user devices.
Getting setup is fast and very easy.

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If your users are remote, this is a must-have. In addition, it's very helpful in cases like helping users with mobile devices and personal laptops. Even if you're not remote, there is the time-saving aspect of not having to go to the user's office to help them. You're only a phone call or email away.