Easiest computer to computer access!
February 19, 2022

Easiest computer to computer access!

Erick Mata | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • Remote Support
  • Remote Access
  • Remote Desktop

Overall Satisfaction with Splashtop Enterprise

Our organization has a Help-Support Team that helps with live support with customers that call in every day which helps out a lot especially since we have customers from all over. It is really nice that we can use Splashtop to transfer files back and forth. The shortcut put on our customer's end makes it so easy for them to create the code for us to connect. Everyone uses it from the support team, Sales, President, and developers. It really helps since you can work with people without having to leave the office and share files right away rather than taking extra steps to email.
  • Connect to clients computer if it's Mac or Windows PC.
  • File transfer.
  • Taking control of functions on the clients end.
  • It was hard to connect to Chromebooks but I heard this was taken care of.
  • If I am using a Windows PC, hard to control Mac since they have different key functions.
  • Wish it didn't take extra steps for Mac users in order to have full access.
  • Fast file transfers.
  • Real time assistance when a client is making a sale for their business and need help.
  • Full access and control of their computer.
We have not had any issues where we had to contact support. I only had a question about if it will let me connect to Chromebooks.
It has done very well for us but sometimes we get those clients that are afraid to download the Splashtop SOS because it asks if it can make changes to their device and other things that make them think we are going to steal their information on their computer.
We were able to get set up and our accounts went very fast.

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I was needing to send files right away as I was working with a customer and they were able to receive them right away since they had a deadline to turn in documents.