Overall Satisfaction with Splashtop Enterprise
Splashtop Enterprise has become a vital component for accessing a tight selection of video production computers remotely. Splashtop allows for the transfer of a range of media files (including CG, edited video files, and audio productions), and for direct control of editing and video switcher suites. From my workstation, I can coordinate a huge range of tasks without leaving the office! The best feature is the ability to send audio and video - this allows for rudimentary video editing off-site, which is a game-changer.
- Remote Control with Audio
- File Transfer
- Secure Access
- Access Needs A Lot Of Bandwidth
- Video Sometimes Doesn't Smoothly
- Connection Needs To Be Stable For Best Results
- WFH Flexibility
- Multi-Facility Accessibility
- Secure Remote Access
- Easier Technical Support Accassibility
Contacting Splashtop is always extremely easy, and they are exceptionally helpful and informative - I've never had a negative experience with their support team after connecting with them three times. Technical problems are responded to quickly, and questions (specifically about account structures) are handled smoothly. Of course, it is rare that you'll be contacting support, especially if you're already comfortable with remote access software, as Splashtop's design has been lovingly put together.
Industry-standard encryption is excellent, which means a lot. 2FA is also good, requiring an email verification every time a non-approved device is logged in - a six-digit verification code option would be nice, but isn't a deal-breaker for my purposes. Device verification is a little less robust and is mostly involved during the installation process.
Splashtop onboarding is less than 10 minutes - logging into the service for the first time (which includes a step for 2FA), downloading a device-tailored install package (a non-specific device package option does exist, but I much prefer the custom install package), and running the package is all that's required to get a computer onboard. The package contains all of the login information by default, which makes onboarding super fast!
Yes - Splashtop has replaced VNC, Google Remote Desktop, and Teamviewer for remote access in my team. VNC's features are limited, if robust in this simplicity, but lack the ability to stream audio, as well as the ability to transfer files. Google Remote Desktop likewise lacks audio transmission and is painfully buggy. Teamviewer was the best solution at first, but is a tremendous security risk to any computer it's installed on, and was the vector of no less than two ransomware attacks. Splashtop provides more features with fewer risks.
Do you think Splashtop delivers good value for the price?
Are you happy with Splashtop's feature set?
Did Splashtop live up to sales and marketing promises?
Did implementation of Splashtop go as expected?
Would you buy Splashtop again?
There are very few instances where Splashtop Remote Access isn't the best and most secure option for the money. As stated elsewhere, one of the places where Splashtop can struggle is when bandwidth is low - however, this is a rare circumstance that most often comes up when using either a public network or using an older cell network.