Making waves with SplashTop SOS
June 10, 2021
Making waves with SplashTop SOS
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Splashtop SOS
I use it to remotely support my clients. I am a 1 person IT support provider so, It's very important to be able to remotely support clients whenever possible. In combination with collaborative tools like [Microsoft] Teams, I'm able to assist more clients more efficiently.
- The ability to switch users (my clients are not admin), I am able to login as my admin account when needed.
- Support for AzureAD, was critical as I support mostly cloud-based environments
- Splashtop SOS +10 was very affordable, as a 1 person IT provider. Other solutions were too expensive or not well trusted.
- I've experienced an issue with disconnecting/reconnecting after switching users recently.
- Support for user switching
- Azure AD support
- Ability to login as an admin
- SOS client
- It has saved time in transit to customer and even time on the phone, I am able to remote in and quickly get a better understanding or resolve the issue
Initially, it was the cost but, I almost went with TeamViewer because at the time of evaluation Splashtop [SOS] did not support user switching while staying connected (running as a service). This was a deal-breaker for me due to my clients not being an admin. I was going to go with TeamViewer. During my testing, that very feature was added and I was able to test it. It worked great and allowed me to move forward with SplashTop [SOS].
Do you think Splashtop delivers good value for the price?
Yes
Are you happy with Splashtop's feature set?
Yes
Did Splashtop live up to sales and marketing promises?
Yes
Did implementation of Splashtop go as expected?
Yes
Would you buy Splashtop again?
Yes