Splashtop SOS to the Rescue
Updated June 05, 2021

Splashtop SOS to the Rescue

joAnn Ortiz | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Splashtop Enterprise

I use Splashtop SOS primarily to assist, collaborate with + train clients on their bookkeeping software. Other times it has been a great tool for impromptu tech support for some clients + friends. Splashtop makes it so that the need for me to be on-site with a client is no longer a thing. It saves me time, eliminates travel and reduces my carbon footprint while simultaneously streamlining my ability to help clients efficiently. Add to that a reasonable price point and everybody wins.
  • I have a client with multiple machines. When doing software upgrades Splashtop shines by allowing simultaneous connections that in turn allow me to make sure all of the computers are interacting correctly with one another.
  • No lag time. Controlling a computer feels live.
  • File transfers are simple from my machine to the remotely accessed machine and vise versa.
  • I really am a fan of Spashtop SOS and its functions with no complaints there. However, the one place where it lags, is in what feels like a Mac snub. Often times I need to share my screen with a client as part of our collaboration. This feature is not available to Mac users, only Windows. I would love to have true cross-platform compatibility.
  • Excellent ROI to where I can overlook and am willing to work around the missing features for my platform.
  • Takes the stress out of working on a client's computer remotely by being consistent in its functionality.
Splashtop SOS compares fairly well to TeamViewer, however, I feel that TVs features are superior and overall feel more polished. That said, SplashTop has less lag time - if that's even possible. The biggest difference that made the decision to switch a no brainer is that being a small business the subscription cost has to be able to be justified against the actual usage of the product. For me, TeamViewer is cost prohibitive. Period.

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In my experience it is a wonderful tool computer to computer, so, very well suited for working remotely on a machine. Where I have found it less than intuitive is when assisting a friend on their iOS mobile device. It is a clunky interface that seems to drop frequently. It works, yes, but it feels like using outdated software.

Splashtop Feature Ratings

File transfer
Instant message
Not Rated
Over-the-Internet remote session
Initiate remote control from mobile
Not Rated
Centralized management dashboard
Not Rated
Session record
Multi-platform remote control