Splunk IT Service Intelligence review
ShuYun Du | TrustRadius Reviewer
February 23, 2020

Splunk IT Service Intelligence review

Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Splunk IT Service Intelligence

We tried to use Splunk IT Service Intelligence to create a single pane of glass to monitor the health of our Splunk infrastructure. It works well and displays us the end to end view of our Splunk IT Service Intelligence infrastructure. It had been used within our team only today; however, it is a plan to demonstrate this to another team.
  • Detecting outliers
  • Detecting abnormal behavior
  • Single pane of glass view
  • Reduce the false alert numbers
I have not used any other product like Splunk IT Service Intelligence. The Splunk IT Service Intelligence can be applied across all the information you have in your Splunk environment. You can correlate the events with Splunk IT Service Intelligence and use it as an APM tool or business service analysis or fraud investigation.
I like Splunk IT Service Intelligence in general. However, the Splunk IT Service Intelligence license is a bit complicated and not very straight forward.

Do you think Splunk IT Service Intelligence (ITSI) delivers good value for the price?

Not sure

Are you happy with Splunk IT Service Intelligence (ITSI)'s feature set?

Yes

Did Splunk IT Service Intelligence (ITSI) live up to sales and marketing promises?

Yes

Did implementation of Splunk IT Service Intelligence (ITSI) go as expected?

Yes

Would you buy Splunk IT Service Intelligence (ITSI) again?

Yes

Splunk IT Service Intelligence is a good solution when you have to correlate multiple sources of events together and generate a single pane of glass. Users can observe directly from the dashboard if there were anything went wrong, and then easily drill down to the issue. However, Splunk IT Service Intelligence can be useless if you do not care about the "noise" that you are excluding from the analysis. You can easily miss something important.