Great way to correlate notable events from existing Splunk datasets as well as external systems
Updated December 04, 2024

Great way to correlate notable events from existing Splunk datasets as well as external systems

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Splunk IT Service Intelligence (ITSI)

We are utilising ITSI to monitor the health of our business operations and IT services. We use a range of KPI approaches to capture business health for stakeholder reporting, as well as lower level IT Ops monitoring of hardware and microservices.

Pros

  • Reducing alerting noise
  • Improving visibility of services
  • Great for finding root cause of issues

Cons

  • Should be easier to build notable events with rich data
  • It should be possible to build custom dashboards with standard ITSI UI components
  • Improved visibility across systems
  • Easy to pin-point root cause of issues within our services
  • Ability to re-use data already ingested as part of other monitoring within Splunk
We selected ITSI as it was easy to use with the existing Splunk ecosystem we had but also has a number of out-of-the-box configurations/dashboards/services and blueprints. This made it easy to get started and provide value back to stakeholders quickly.
Our teams no longer need to check and monitor multiple tools, instead all data can be aggregated with ITSI to give a single view of our entire service offerings, each tailored to specific requirements.
We have found that anomaly detection is a great way to avoid having to manually adjust thresholds as your services change over time, this reduces false alerting and can ensure that alerts are delivered before they would normally be noticed by our Technical Operations staff.
We use ITSI to monitor both IT Operations and also Business related KPIs, such as the revenue, profit and conversions through sales as well as typical IT Ops monitoring of both serverless and server based microservices within the organisation.

Do you think Splunk IT Service Intelligence (ITSI) delivers good value for the price?

Yes

Are you happy with Splunk IT Service Intelligence (ITSI)'s feature set?

Yes

Did Splunk IT Service Intelligence (ITSI) live up to sales and marketing promises?

Yes

Did implementation of Splunk IT Service Intelligence (ITSI) go as expected?

Yes

Would you buy Splunk IT Service Intelligence (ITSI) again?

Yes

ITSI is great for a range of monitoring applications, not limited to just IT Ops monitoring as some might imagine, it is actually very good at monitoring business objectives, SLAs and other non-stereotypical IT metrics.

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