Product is great, customer service is challenging.
October 23, 2024

Product is great, customer service is challenging.

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Software Version

Standard

Overall Satisfaction with Sprout Social

We use Sprout to schedule content, host drafted content, and share planned content with the team. We also track the performance of campaigns, profiles, posts, and competitors and use it to find old content.

Pros

  • Analytics tracking.
  • Scheduling capabilities.
  • Sharing capabilities via links for my team.

Cons

  • Customer service.
  • Communication with clients.
  • Onboarding employees who are new to a company that used Sprout before they joined.
  • Posting to Instagram.
  • Saving time.
  • Less head count need.
Sprout tells me how social content is performing.
It is hard to know how much Sprout offers without training.
  • Buffer
Buffer is clearer to use. Sprout offers more.

Do you think Sprout Social delivers good value for the price?

No

Are you happy with Sprout Social's feature set?

No

Did Sprout Social live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Sprout Social go as expected?

No

Would you buy Sprout Social again?

Yes

Sprout is well suited to social media professionals who already know how to use the product and similar versions of it. If you are new to it, it is not easy to understand every feature or use it to the fullest extent.

Sprout Social Feature Ratings

Listening/monitoring ()
Not Rated
4.8
Content planning and scheduling
10
Audience targeting
1
Content optimization
1
Workflow management
7
2.0
Automated routing and prioritization
1
Customer interaction histories
3
Bulk actions
2
Marketing ()
Not Rated
8.0
Facebook
10
LinkedIn
10
Instagram
4
7.0
Campaign success analytics
9
Real-time tracking
6
Competitor analysis
6
Account management ()
Not Rated

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