Sugar...Not always sweet but not looking for a substitution either
August 01, 2016
Sugar...Not always sweet but not looking for a substitution either
Score 5 out of 10
Vetted Review
Verified User
Software Version
Sugar Enterprise
Overall Satisfaction with SugarCRM
We use Sugar across our sales/marketing/account management teams to organize and track our customers and prospects - particularly our sales/marketing funnel.
Pros
- Sugar's reporting is pretty simple to use once you get trained up on it.
- The pricing is good for an organization of our size.
- Ability to customize also good - again, once you get trained up on it.
Cons
- Really, really find it a hassle (at least right now) to sync Sugar with our marketing automation software. We use a 3rd party API as our connector between the two systems but I find glitches in it that concern me and make me wonder if all my information is being accurately transmitted and matched up.
- Sugar wasn't very intuitive when I first began using it. We recently had a 3rd party come in to redesign the system for us and once it was customized, it was much better.
- Search function doesn't always seem to work in the top nav bar- frustrating when I'm trying to find something fast and don't want to go into a module to do it.
- Not sure - this is not my area of responsibility to choose or implement the CRM. I am just a user.
Sugar is a legacy product for us and given the amount of history and data we have in it, we didn't look too seriously at switching. We decided that despite its flaws, it was still a better decision for us to stick with Sugar and simply bring in a consultant who could help us optimize the system for what we needed. It's been a work in progress but we are satisfied with our decision to continue on with it.
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